Summary This position is a Lead Medical Technician (LMT) assigned to the Specimen Procurement & Processing Department of Pathology and Laboratory Medicine Service (P&LMS) at VA Phoenix Health Care System. LMT works with the Phlebotomy Supervisor and team members to ensure task completion and provides service to meet program and production goals. Purpose is to assist team in producing timely phlebotomy service to veterans with emphasis on maintaining a satisfactory level of customer service excellence. Responsibilities ***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Duties included, but are not limited to the following. Responsible for customer support service, providing customers with laboratory information, supplies, collection instructions and referring the customer to the appropriate sections for test-specific technical information. Interacts with internal and external customers in a courteous and professional manner. Handles conflicts and problems with all customers constructively and appropriately. Prepares the monthly schedule/duty assignment for all staff in the Phlebotomy Department when the Phlebotomy Supervisor is unavailable or delegates the duty. Assigns personnel to the various subsections within the section ( e.g. send outs, inpatient, outpatient, STAT draws, AM rounds) in a fair and equitable rotation to ensure accomplishment of the work within the standards of turn-around-time and acceptable limits of quality. Personnel allocation must be adapted and changed to accommodate changes in workflow, peak levels of operation and availability of personnel. Responsible for proper receipt and accessioning of specimens; processing specimens (centrifugation, labeling, pour-oils); entering and verifying results; following up on misdraws, deletions, cancellations and incompletes, reviewing orders, ordering send out tests, delivery of specimens, temp verification of incoming specimens, etc. Obtains venous blood samples by aseptic venipuncture technique. Special requirements may be necessary when unusual testing is required. Correctly identifies the patient before obtaining any specimen and properly labels the specimen following specimen procurement according to established procedure. Work Schedule: 0600-1430 Monday - Friday Rotating Weekends and Holidays Recruitment & Relocation Incentives: Not authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Qualifications To apply for this position, you must have the following qualifications: English Language Proficiency - In accordance with 38 U.S.C. 7402(d), No person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. You must be proficient in basic written and spoken English in order to meet the requirements of this position. AND This position includes a Selective Placement Factor (skill, knowledge, ability or other worker characteristic basic to - and essential for - satisfactory performance of the job). Selective Placement Factors are a prerequisite to appointment and represent minimum requirements for a position. Applicants who do not meet it are ineligible for further consideration. The Selective Placement Factor for this position is: Experience performing phlebotomy/blood draws on human patients. AND EXPERIENCE: You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level in the Federal service that includes performing the following duties: a) Technical medical laboratory support work such as performing laboratory tests and examinations (chemical, microbiologic, hematologic and blood banking) and preparing reports of findings or (b) technical support work in a closely related field, e.g., biological laboratory technician work, that required application of the methods and techniques for the position to be filled. OR SUBSTITUTE EDUCATION FOR EXPERIENCE: Must have successfully completed at least six months of Graduate education or an internship to may be used to meet the specialized experience required. Education is creditable only in those instances where it is directly related to the position. (Transcript Required) OR COMBINATION OF EDUCATION AND EXPERIENCE: Must have equivalent combinations of successfully completed graduate education and specialized experience to meet the total requirements. Education is creditable only in those instances where it is directly related to the position. (Transcript Required) You will be rated on the following Competencies as part of the assessment questionnaire for this position: Conscientiousness Customer Service (Clerical/Technical) Diagnostic Medical Testing Teamwork Technical Competence IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements: The work requires moderate physical exertion, such as regular and recurring running, walking, stooping or bending to collect blood or record information. In many situations the duration of the activity (such as most of a workday) contributes to the arduous nature of the job. There is a special requirement for agility and dexterity such as exceptional hand eye coordination and sense of touch. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Recognition of Foreign Qualifications | International Affairs Office (ed.gov). Additional Information This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.