Full Time Day Full-Time 6am to 2pm

Job Overview:

This position monitors activities of techs to insure job assignments are completed on a daily basis. This position may reassign staff to various tasks throughout the shift to handle fluctuations in workflow, and also trains new technicians in all areas of the department and complete orientation checklist to document progress. This position is responsible for day to day activities of the Receiving and/or Transportation department, as well as handling immediate problems and working towards a resolution. This position is also responsible for advising management of trends and areas for improvement, and must be capable of covering Dispatch assignment to provide coverage as needed.

Job Requirements:

High School Diploma or GED (Required)
3 - 4 years experience in a related field (Required)
Good communication skills 
Must have the ability to handle problems including short staffing 
Must have ability to analyze and come up with solutions to keep problems from occurring again

Job Responsibilities:

Acts as a role model for other employees. Maintains professional demeanor in behavior and appearance. Exemplifies Service Excellence and demands same of Transporters and Supply Techs. 
Advises management of trends and areas for improvement regarding flow of patients, equipment and/or supplies. 
Handle staffing issues, when short, by adjusting the current staff or personnel, covering open positions 
Monitor the daily activity of the supply techs to ensure products and supplies are stocked and inventoried properly, satisfying the customer's request in a timely manner. 
Monitor the daily activity of the transport techs to ensure the staff is performing job specific duties in an efficient and timely manner, and upholding the Service Excellence Standard set by this organization. 
Proactively interacting with all customers to ensure we are meeting the customers expectations and fulfilling their departmental needs.

Working Conditions:

Bending - 
Climbing - Rarely 
Concentrating - 
Continuous Learning - 
Hearing: Conversation - Consistently 
Hearing: Other Sounds - Frequently 
Interpersonal Communication - 
Kneeling - Occasionally 
Lifting <10 Lbs. - 
Lifting 50+ Lbs. - Rarely 
Lifting <50 Lbs. - Occasionally 
Pulling - Rarely 
Pushing - Occasionally 
Reaching - Rarely 
Reading - 
Sitting - Consistently 
Standing - Rarely 
Stooping - Occasionally 
Talking - Consistently 
Thinking/Reasoning - 
Use of Hands - Consistently 
Color Vision - Occasionally 
Visual Acuity: Far - Frequently 
Visual Acuity: Near - Consistently 
Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS... 
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello" 
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist 
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS... 
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met 
• Offer patients and guests priority when waiting (lines, elevators) 
• Work on improving quality, safety, and service

Respect: ALWAYS... 
• Respect cultural and spiritual differences and honor individual preferences. 
• Respect everyone's opinion and contribution, regardless of title/role. 
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS... 
• Value the time of others by striving to be on time, prepared and actively participating. 
• Pick up trash, ensuring the physical environment is clean and safe. 
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS... 
• Acknowledge wins and frequently thank team members and others for contributions. 
• Show courtesy and compassion with customers, team members and the community