About the role As a Lead IT Support Analyst you will make an impact by Leading the technical team in managing and resolving incidents efficiently to minimize downtime and ensure business continuity.You will be a valued member of the Healthcare team and work collaboratively with with cross-functional teams **In this role, you will:** · Led incident management efforts to reduce downtime and keep operations running smoothly. · Managed Service Desk and ServiceNow usage to ensure fast, effective tech support. · Applied best practices in Windows administration for secure, high-performance systems. · Drove continuous improvements through trend analysis and proactive problem-solving. · Collaborated across teams to align IT services with business goals. **Work model:** We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring some days a week in a client or Cognizant office in Homer Glen – IL. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. **What you need to have to be considered** · Expertise in Incident Management, Service Desk operations, and the ServiceNow platform This trio is at the heart of operational stability and efficient issue resolution. · Proficiency in Windows system administration and troubleshooting Essential for maintaining system security, performance, and rapid technical support. · Strong communication and interpersonal skills Crucial for leading teams, collaborating across departments, and ensuring user satisfaction. · Understanding of the Provider domain (with Payer domain experience as a plus) Adds domain-specific value, enabling more tailored and relevant IT services. · Customer-focused mindset with a proactive, improvement-oriented approach Reflects a commitment to service quality and continuous operational enhancement. **These will help you stand out** · Experience in the Payer domain · Ability to work in a hybrid model with travel flexibility · Strong documentation skills · Team training and mentoring experience · Vendor management proficiency We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role. **Salary and Other Compensation** Applications will be accepted until June 30, 2025. The annual salary for this position is between $37,804 to $74,500 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. **Benefits:** Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: · Medical/Dental/Vision/Life Insurance · Paid holidays plus Paid Time Off · 401(k) plan and contributions · Long-term/Short-term Disability · Paid Parental Leave · Employee Stock Purchase Plan **Disclaimer:** The Salary, compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. \#LI-AB1 #CB #Ind123 Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.