Job Title: ServiceNow Developer – UI Experience

Experience Range: 5 - 10 Years

Location: Hyderabad, Bangalore, Kochi, Trivandrum, Pune, Noida, Chennai

Job Summary:

We are looking for a ServiceNow Developer – UI Experience who specializes in designing and developing intuitive, responsive, and user-friendly interfaces within the ServiceNow platform. The ideal candidate should have expertise in ServiceNow UI development, front-end technologies (HTML, CSS, JavaScript, AngularJS), and Service Portal customization to enhance user interaction and improve overall system usability.

Key Responsibilities:

UI/UX Development:

Develop customized and dynamic user interfaces on ServiceNow using HTML, CSS, JavaScript, and ServiceNow UI tools. Build and maintain Service Portals, Catalog items, and custom UI components to enhance user experience. Ensure UI designs are responsive, accessible (WCAG-compliant), and performance-optimized.

Service Portal & Catalog Development:

Design and implement user-friendly Service Portals using ServiceNow’s AngularJS-based framework. Customize and optimize Service Catalog items and workflows for improved usability and efficiency. Develop widgets using ServiceNow’s Widget Editor and HTML/CSS to meet specific UI requirements.

Scripting & Automation:

Write and maintain efficient JavaScript code (Client Scripts, UI Policies, UI Actions, Business Rules) to improve UI functionality. Utilize ServiceNow’s Glide APIs for advanced UI customization and dynamic content rendering. Implement REST API integrations for real-time data updates within ServiceNow UI elements.

Testing & Quality Assurance:

Perform unit testing and support system integration testing for UI components. Debug and troubleshoot UI-related issues, ensuring smooth cross-browser and cross-device performance. Collaborate with QA teams to execute test cases related to UI/UX components and Service Portal functionality.

Must-Have Skills:

Technical Skills:

ServiceNow Platform Expertise:

Strong knowledge of ServiceNow UI development, particularly Service Portal, Service Catalog, and Knowledge Base customization. Hands-on experience with ServiceNow Scripting APIs (Client Scripts, UI Policies, UI Actions). Proficiency in creating custom widgets using ServiceNow’s Widget Editor. Familiarity with GlideForm and GlideUser APIs for personalized user experiences.

Front-End Development:

Expertise in HTML5, CSS3, JavaScript, and AngularJS for building modern UI interfaces. Strong understanding of UI/UX best practices, accessibility standards (WCAG), and responsive design. Experience with front-end frameworks like Bootstrap for improved UI consistency.

Integration & Scripting:

Experience with REST/SOAP API integrations to dynamically update UI elements with external system data. Understanding of JSON and XML for data exchange and dynamic content generation. Proficiency in JavaScript, AngularJS, and GlideScript for interactive UI component development.

Good-to-Have Skills:

Experience with automated testing tools (e.g., Selenium, ATF) for ServiceNow UI testing. Familiarity with Agile/Scrum methodologies in a development environment. Prior experience working with ServiceNow Performance Analytics and Dashboards.

ServiceNow Certifications:

Mandatory: ServiceNow Certified System Administrator (CSA) Preferred: ServiceNow Certified Application Developer (CAD) Certified Implementation Specialist – Service Portal UI/UX-related certifications or courses

Soft Skills:

Strong analytical and problem-solving skills with attention to UI/UX detail. Excellent communication skills to collaborate with technical and non-technical teams. Ability to work independently and within a team to deliver projects on time. Adaptability to changing requirements and a passion for UI/UX trends and innovations.

Preferred Experience:

3+ years of experience in ServiceNow development with a focus on UI/UX design and front-end development. Prior experience in Service Portal and Catalog customization within ServiceNow. Familiarity with Agile and Scrum methodologies in a development environment.