Role Proficiency:

Act creatively to develop applications by selecting appropriate technical options optimizing application development maintenance and performance by employing design patterns and reusing proven solutions. Account for others' developmental activities; assisting Project Manager in day to day project execution.

Outcomes:

     Interpret the application feature and component designs to develop the same in accordance with specifications.      Code debug test document and communicate product component and feature development stages.      Validate results with user representatives integrating and commissions the overall solution.      Select and create appropriate technical options for development such as reusing improving or reconfiguration of existing components while creating own solutions for new contexts      Optimises efficiency cost and quality.      Influence and improve customer satisfaction      Influence and improve employee engagement within the project teams Set FAST goals for self/team; provide feedback to FAST goals of team members

Measures of Outcomes:

     Adherence to engineering process and standards (coding standards)      Adherence to project schedule / timelines      Number of technical issues uncovered during the execution of the project      Number of defects in the code      Number of defects post delivery      Number of non compliance issues      Percent of voluntary attrition On time completion of mandatory compliance trainings

Outputs Expected:

Code:

Code as per the design Define coding standards
templates and checklists Review code – for team and peers

Documentation:

Create/review templates
checklists
guidelines
standards for design/process/development Create/review deliverable documents. Design documentation
requirements
test cases and results

Configure:

Define and govern configuration management plan Ensure compliance from the team

Test:

Review/Create unit test cases
scenarios and execution Review test plan created by testing team Provide clarifications to the testing team

Domain relevance:

Advise software developers on design and development of features and components with deeper understanding of the business problem being addressed for the client Learn more about the customer domain and identify opportunities to provide value addition to customers Complete relevant domain certifications

Manage Project:

Support Project Manager with inputs for the projects Manage delivery of modules Manage complex user stories

Manage Defects:

Perform defect RCA and mitigation Identify defect trends and take proactive measures to improve quality

Estimate:

Create and provide input for effort and size estimation and plan resources for projects

Manage knowledge:

Consume and contribute to project related documents
share point
libraries and client universities Review the reusable documents created by the team

Release:

Execute and monitor release process

Design:

Contribute to creation of design (HLD
LLD
SAD)/architecture for applications
features business components and data models

Interface with Customer:

Clarify requirements and provide guidance to Development Team Present design options to customers Conduct product demos Work closely with customer architects for finalizing design

Manage Team:

Set FAST goals and provide feedback Understand aspirations of the team members and provide guidance
opportunities
etc Ensure team members are upskilled Ensure team is engaged in project Proactively identify attrition risks and work with BSE on retention measures

Certifications:

Obtain relevant domain and technology certifications

Skill Examples:

     Explain and communicate the design / development to the customer      Perform and evaluate test results against product specifications      Break down complex problems into logical components      Develop user interfaces business software components      Use data models      Estimate time and effort resources required for developing / debugging features / components      Perform and evaluate test in the customer or target environments      Make quick decisions on technical/project related challenges      Manage a team mentor and handle people related issues in team   Have the ability to maintain high motivation levels and positive dynamics within the team.   Interface with other teams designers and other parallel practices   Set goals for self and team. Provide feedback for team members   Create and articulate impactful technical presentations   Follow high level of business etiquette in emails and other business communication   Drive conference calls with customers and answer customer questions   Proactively ask for and offer help   Ability to work under pressure determine dependencies risks facilitate planning handling multiple tasks.   Build confidence with customers by meeting the deliverables timely with a quality product.   Estimate time and effort of resources required for developing / debugging features / components

Knowledge Examples:

     Appropriate software programs / modules      Functional & technical designing      Programming languages – proficient in multiple skill clusters      DBMS      Operating Systems and software platforms      Software Development Life Cycle      Agile – Scrum or Kanban Methods      Integrated development environment (IDE)      Rapid application development (RAD)   Modelling technology and languages   Interface definition languages (IDL) Broad knowledge of customer domain and deep knowledge of sub domain where problem is solved

Additional Comments:

Job Summary: We are seeking an experienced ServiceNow ITAM Implementation Specialist to lead and support end-to-end implementation, optimization, and support of IT Asset Management (ITAM) solutions within the ServiceNow platform. The ideal candidate will have strong domain knowledge in Hardware Asset Management (HAM), Software Asset Management (SAM), and practical experience with ServiceNow ITAM modules, licensing models, asset lifecycle, and integrations. ________________________________________ Key Responsibilities: Implementation & Configuration • Lead and deliver full-cycle implementations of ServiceNow ITAM, including HAM and SAM Professional modules. • Configure and customize ITAM-related features such as: o Asset lifecycle workflows o Normalization o Reconciliation o License models o Entitlements and software discovery • Design and implement automation for asset onboarding, provisioning, tracking, and disposal. Process Design & Optimization • Collaborate with stakeholders to define asset management policies, processes, and KPIs. • Translate business needs into detailed technical requirements and user stories for configuration/customization. • Develop workflows and rules that support automated asset lifecycle management and software compliance. Integration & Data Management • Integrate ServiceNow ITAM with external systems such as: o Discovery tools (e.g., SCCM, Tanium, JAMF) o Procurement and vendor systems (e.g., Oracle, SAP) o CMDB and Discovery (ITOM integration) • Ensure high data quality through validation, normalization, and reconciliation strategies. • Define and enforce standards for data governance, asset reconciliation, and de-duplication. Governance & Compliance • Implement controls to manage software license compliance and reduce over- or under-licensing. • Monitor and report on compliance position, software usage, and entitlements. • Ensure adherence to industry best practices and licensing models (e.g., Microsoft, Adobe, IBM, Oracle). Stakeholder Collaboration & Training • Work closely with: o Asset Managers o Procurement o Security o IT Operations o Finance teams • Provide technical leadership and mentorship to internal ITAM and platform teams. • Deliver end-user training, documentation, and knowledge transfer sessions. Reporting & Analytics • Design and maintain real-time dashboards and reports using: o Performance Analytics o ServiceNow Reports & Widgets • Provide insights on asset utilization, lifecycle stage, financial impact, and compliance risk. ________________________________________ Required Skills & Qualifications: • 7+ years of ServiceNow platform experience. • 3+ years of hands-on experience implementing and supporting ServiceNow ITAM (HAM Pro and SAM Pro). • Strong knowledge of IT asset lifecycle, software licensing models, procurement, and CMDB relationships. • Proficient in: o ServiceNow SAM Pro license models, reclamation, and software normalization o HAM Pro hardware model normalization, barcoding, and inventory tracking o Discovery and data ingestion techniques • Solid scripting experience in JavaScript, Glide API, and Flow Designer. • Familiarity with MID Server, IntegrationHub, and external discovery tools. • Strong knowledge of CMDB, ITSM processes, and related integrations. ________________________________________ Preferred Certifications: • ServiceNow Certified System Administrator (CSA) – Required • Certified Implementation Specialist – Software Asset Management (CIS-SAM) – Strongly preferred • Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) – Preferred • ITIL v4 Foundation Certification – Preferred • SAM tool-specific or vendor licensing certifications (e.g., Microsoft, IBM) – a plus ________________________________________ Soft Skills: • Excellent problem-solving, analytical, and documentation skills. • Strong stakeholder engagement and communication abilities. • Ability to lead workshops, present findings, and influence strategic decisions. • Passion for continuous improvement, platform governance, and innovation.