Job Title: ServiceNow Automation Tester

Experience : 5 - 9 Years

Lcoation : Hyderabad, Bangalore, Kochi, Trivandrum, Pune, Noida, Chennai

Job Summary:

We are looking for a ServiceNow Tester with 3+ years of experience in testing ServiceNow applications, modules, and integrations. The ideal candidate will have hands-on experience with ServiceNow Automated Test Framework (ATF), manual and automated testing, and a strong understanding of ITSM, ITOM, CSM, or CMDB modules. The role involves designing, executing, and maintaining test cases for ServiceNow functionalities, workflows, and custom applications to ensure seamless performance and reliability.

Key Responsibilities:

Test Planning & Execution

Develop and execute test plans, test scripts, and test cases for ServiceNow applications and customizations. Conduct functional, regression, integration, and performance testing on ServiceNow modules. Validate ServiceNow workflows, business rules, UI policies, and client/server-side scripts. Test ServiceNow REST/SOAP API integrations with external applications. Perform data validation testing for ServiceNow CMDB and CSDM implementations. Utilize ServiceNow Automated Test Framework (ATF) for automation testing.

Defect Management & Troubleshooting

Identify, document, and report defects using JIRA, ServiceNow Test Management, or similar tools. Work closely with developers and business analysts to reproduce and resolve issues. Perform root cause analysis for recurring issues and suggest process improvements.

Collaboration & Process Improvement

Collaborate with ServiceNow Developers, Administrators, and Business Teams to improve test coverage. Participate in Agile/Scrum ceremonies, including sprint planning, stand-ups, and retrospectives. Provide inputs to enhance testing frameworks, automation strategies, and best practices.

Quality Assurance & Compliance

Ensure compliance with ITIL, security, and governance standards in ServiceNow testing. Conduct User Acceptance Testing (UAT) and assist in business user validation. Support performance and security testing for ServiceNow applications.

Required Qualifications:

Technical Skills & ServiceNow Knowledge

3+ years of experience in ServiceNow Testing (manual & automated). Strong expertise in ServiceNow Automated Test Framework (ATF). Hands-on experience testing ServiceNow ITSM, ITOM, CSM, CMDB, HRSD, or other modules. Proficiency in JavaScript, ServiceNow scripting, and test automation tools. Experience with API testing (REST, SOAP) using Postman, SOAP UI, or similar tools. Strong understanding of ITIL framework and ServiceNow platform capabilities. Experience with CI/CD tools like Jenkins, Git, and test automation frameworks is a plus.

Soft Skills & Work Environment

Strong analytical and problem-solving skills to identify and address test failures. Ability to collaborate with developers, business analysts, and stakeholders. Excellent written and verbal communication skills to document and report test results. Self-motivated, detail-oriented, and ability to work in an Agile/Scrum environment.

Preferred Certifications:

ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist (ITSM, CSM, or ITOM) ISTQB Certification (Preferred) ITIL v4 Foundation Certification (Plus)