Role Proficiency:

Ensuring adherence to test practices and process to improve test coverage

Outcomes:

     Create Test Estimates and Schedules      Identify business processes conduct risk analysis and ensure test coverage      Ensure adherence of processes and standards      Produce test results defect reports test logs and reports for evidence of testing      Publish RCA reports and preventive measures      Report progress of testing      Contribute for Revenue savings for client by suggesting alternate method Quality of Deliverables

Measures of Outcomes:

Test Script Creation and Execution Productivity Defect Leakage Metrics (% of defect leaked % of UAT defects and % of Production defects) % of Test case reuse Test execution Coverage Defect Acceptance Ratio Test Review efficiency

Outputs Expected:

Test Design
Development
Execution:

Participate in review
walkthrough
demo and obtain sign off by stakeholder for Test Design Prepare Test summary report for modules/features

Requirements Management:

Analyse
Prioritize
Identify Gaps and create workflow diagrams based on Requirements/User stories

Manage Project:

Participate in Test management

Domain relevance:

Identify business processes
conduct risk analysis and ensure test coverage

Estimate:

Prepare Estimate
Schedule
Identify dependencies

Knowledge Management:

Consume
Contribute
Review (Best Practices
Lesson learned
Retrospective)

Test Design
Execution:

Test Plan preparation
Test Case/Script Creation
Test Execution

Test & Defect Management:

Conduct root cause and trend analysis of the defects

Test Planning:

Identify the test scenarios with understanding of systems
interfaces and application Identify end-to-end business critical scenarios with minimal support Create/Review the test scenarios and prepare RTM

Skill Examples:

     Ability to create and manage a test plan      Ability to prepare schedules based on estimates      Ability to track and report progress      Ability to identify test scenarios and prepare RTM      Ability to analyse requirement/user stories and prioritize testing      Ability to carry out RCA Ability to capture and report metrics

Knowledge Examples:

     Knowledge of Estimation techniques      Knowledge of Testing standards      Knowledge of identifying the scope of testing      Knowledge of RCA Techniques      Knowledge of Test design techniques Knowledge of Test methodologies

Additional Comments:

Job Summary We are looking for a seasoned QA Engineer with 5–7 years of experience in System Integration Testing, particularly in environments involving Genesys Cloud Contact Center Solutions and Salesforce CRM Integration. The ideal candidate will have hands-on experience testing CTI integrations, IVR workflows, and customer interaction workflows within the Salesforce ecosystem. Key Responsibilities: Design and execute system integration test plans and test cases for Genesys Cloud and Salesforce integrations. Perform end-to-end testing across the contact center ecosystem including CTI adapters, IVR flows, agent desktop behavior, and data synchronization. Validate Genesys Cloud call routing, screen pop, click-to-dial, and call control functionalities within Salesforce. Work closely with developers, product owners, and business analysts to understand requirements and provide testing insights. Identify, document, and track defects using tools like JIRA or equivalent. Develop and maintain test scripts/test cases for regression and smoke testing. Ensure traceability of requirements through all phases of testing. Participate in Agile/Scrum ceremonies including daily stand-ups, sprint planning, and retrospectives. Key Skills: 5–7 years of experience in Quality Assurance / Software Testing roles. Strong hands-on experience in system integration testing, particularly with Genesys Cloud (PureCloud) and Salesforce. Proficient in testing CTI functionalities including click-to-dial, screen pop, call routing, call control features. Experience with Salesforce Service Cloud and understanding of Lightning components, cases, workflows, and agent consoles. Working knowledge of API testing using tools like Postman or SoapUI. Solid understanding of telephony systems, SIP, IVR, and ACD concepts. Familiarity with Agile methodologies and working in a Scrum team. Strong analytical, troubleshooting, and communication skills.