Role Proficiency:

Act creatively to develop applications and select appropriate technical options optimizing application development maintenance and performance by employing design patterns and reusing proven solutions account for others' developmental activities

Outcomes:

     Interpret the application/feature/component design to develop the same in accordance with specifications.      Code debug test document and communicate product/component/feature development stages.      Validate results with user representatives; integrates and commissions the overall solution      Select appropriate technical options for development such as reusing improving or reconfiguration of existing components or creating own solutions      Optimises efficiency cost and quality.      Influence and improve customer satisfaction Set FAST goals for self/team; provide feedback to FAST goals of team members

Measures of Outcomes:

     Adherence to engineering process and standards (coding standards)      Adherence to project schedule / timelines      Number of technical issues uncovered during the execution of the project      Number of defects in the code      Number of defects post delivery      Number of non compliance issues On time completion of mandatory compliance trainings

Outputs Expected:

Code:

Code as per design Follow coding standards
templates and checklists Review code – for team and peers

Documentation:

Create/review templates
checklists
guidelines
standards for design/process/development Create/review deliverable documents. Design documentation
r and requirements
test cases/results

Configure:

Define and govern configuration management plan Ensure compliance from the team

Test:

Review and create unit test cases
scenarios and execution Review test plan created by testing team Provide clarifications to the testing team

Domain relevance:

Advise Software Developers on design and development of features and components with a deep understanding of the business problem being addressed for the client. Learn more about the customer domain identifying opportunities to provide valuable addition to customers Complete relevant domain certifications

Manage Project:

Manage delivery of modules and/or manage user stories

Manage Defects:

Perform defect RCA and mitigation Identify defect trends and take proactive measures to improve quality

Estimate:

Create and provide input for effort estimation for projects

Manage knowledge:

Consume and contribute to project related documents
share point
libraries and client universities Review the reusable documents created by the team

Release:

Execute and monitor release process

Design:

Contribute to creation of design (HLD
LLD
SAD)/architecture for Applications/Features/Business Components/Data Models

Interface with Customer:

Clarify requirements and provide guidance to development team Present design options to customers Conduct product demos

Manage Team:

Set FAST goals and provide feedback Understand aspirations of team members and provide guidance
opportunities
etc Ensure team is engaged in project

Certifications:

Take relevant domain/technology certification

Skill Examples:

     Explain and communicate the design / development to the customer      Perform and evaluate test results against product specifications      Break down complex problems into logical components      Develop user interfaces business software components      Use data models      Estimate time and effort required for developing / debugging features / components      Perform and evaluate test in the customer or target environment      Make quick decisions on technical/project related challenges      Manage a Team mentor and handle people related issues in team   Maintain high motivation levels and positive dynamics in the team.   Interface with other teams designers and other parallel practices   Set goals for self and team. Provide feedback to team members   Create and articulate impactful technical presentations   Follow high level of business etiquette in emails and other business communication   Drive conference calls with customers addressing customer questions    Proactively ask for and offer help   Ability to work under pressure determine dependencies risks facilitate planning; handling multiple tasks.   Build confidence with customers by meeting the deliverables on time with quality.   Estimate time and effort resources required for developing / debugging features / components   Make on appropriate utilization of Software / Hardware’s.   Strong analytical and problem-solving abilities

Knowledge Examples:

     Appropriate software programs / modules      Functional and technical designing      Programming languages – proficient in multiple skill clusters      DBMS      Operating Systems and software platforms      Software Development Life Cycle      Agile – Scrum or Kanban Methods      Integrated development environment (IDE)      Rapid application development (RAD)   Modelling technology and languages   Interface definition languages (IDL) Knowledge of customer domain and deep understanding of sub domain where problem is solved

Additional Comments:

Senior ServiceNow Developer – ITSM Specialist Job Summary: We are seeking a highly skilled Senior ServiceNow Developer with strong hands-on experience in implementing and customizing IT Service Management (ITSM) modules. The ideal candidate will have deep knowledge of ServiceNow development practices, a solid grasp of ITIL processes, and the ability to work collaboratively with cross-functional teams to design and deliver scalable solutions on the ServiceNow platform. In addition to expertise in ITSM, the candidate will have experience working on Financial Services Operations (FSO) module. Additionally, experience with portal/Employee Centre functionalities is desired. Key Responsibilities: • Design, develop, and implement ServiceNow solutions focusing on core ITSM modules: Incident, Problem, Change, Request, Knowledge, CMDB, and Service Catalog and FSO. • Customize and configure forms, workflows, business rules, UI policies/actions, client scripts, and notifications in line with business requirements. • Develop Flow Designer flows, Scripted REST APIs, IntegrationHub spokes, and other automation routines. • Work closely with stakeholders to gather and understand functional requirements and translate them into technical solutions. • Collaborate with architects and other developers to ensure alignment with platform best practices and performance optimization. • Develop custom applications or extend existing applications using Scoped Applications where needed. • Conduct code reviews, troubleshoot issues, and ensure quality and maintainability of solutions. • Participate in Agile ceremonies (stand-ups, sprint planning, reviews) and contribute to sprint deliverables. • Support platform upgrades and enhancements, ensuring minimal impact on existing functionalities. • Maintain proper documentation including design specs, user guides, and technical manuals. Required Skills and Experience: • 5+ years of hands-on development experience on the ServiceNow platform. • Strong experience with ServiceNow ITSM suite and implementation/customization of at least 2-3 core ITSM modules. • Experience in Financial Services Operations (FSO) module implementation. • Proficient in JavaScript, Glide APIs, and ServiceNow development frameworks. • Expertise in Flow Designer, Business Rules, Script Includes, Client Scripts, and UI Policies. • Working knowledge of Service Catalogs, Record Producers, and Request Workflows. • Working knowledge of Service Portal and Employee Center. • Experience with CMDB configuration and maintenance. • Experience integrating ServiceNow with third-party systems using REST/SOAP, MID Server, or Integration Hub. • Familiar with ATF (Automated Test Framework) and ability to develop test scripts for regression and unit testing. • Strong understanding of ITIL V3/V4 processes. • Understanding of Financial Services Operation processes. • Ability to troubleshoot issues and debug complex scripting. • Experience working in Agile/Scrum environments. Preferred Qualifications: • ServiceNow Certified System Administrator (CSA) – Mandatory • ServiceNow Certified Implementation Specialist – ITSM – Preferred • ServiceNow Financial Services Operations (FSO) for Implementers – Preferred • Experience with Service Portals and Employee Centre - Preferred • Experience with Scoped Applications, and UI Builder – a plus • Knowledge of Performance Analytics and Reporting in ServiceNow – a plus • Familiarity with DevOps and CI/CD pipelines in the ServiceNow ecosystem – a plus