Role Proficiency:

Act creatively to develop applications and select appropriate technical options optimizing application development maintenance and performance by employing design patterns and reusing proven solutions account for others' developmental activities

Outcomes:

     Interpret the application/feature/component design to develop the same in accordance with specifications.      Code debug test document and communicate product/component/feature development stages.      Validate results with user representatives; integrates and commissions the overall solution      Select appropriate technical options for development such as reusing improving or reconfiguration of existing components or creating own solutions      Optimises efficiency cost and quality.      Influence and improve customer satisfaction Set FAST goals for self/team; provide feedback to FAST goals of team members

Measures of Outcomes:

     Adherence to engineering process and standards (coding standards)      Adherence to project schedule / timelines      Number of technical issues uncovered during the execution of the project      Number of defects in the code      Number of defects post delivery      Number of non compliance issues On time completion of mandatory compliance trainings

Outputs Expected:

Code:

Code as per design Follow coding standards
templates and checklists Review code – for team and peers

Documentation:

Create/review templates
checklists
guidelines
standards for design/process/development Create/review deliverable documents. Design documentation
r and requirements
test cases/results

Configure:

Define and govern configuration management plan Ensure compliance from the team

Test:

Review and create unit test cases
scenarios and execution Review test plan created by testing team Provide clarifications to the testing team

Domain relevance:

Advise Software Developers on design and development of features and components with a deep understanding of the business problem being addressed for the client. Learn more about the customer domain identifying opportunities to provide valuable addition to customers Complete relevant domain certifications

Manage Project:

Manage delivery of modules and/or manage user stories

Manage Defects:

Perform defect RCA and mitigation Identify defect trends and take proactive measures to improve quality

Estimate:

Create and provide input for effort estimation for projects

Manage knowledge:

Consume and contribute to project related documents
share point
libraries and client universities Review the reusable documents created by the team

Release:

Execute and monitor release process

Design:

Contribute to creation of design (HLD
LLD
SAD)/architecture for Applications/Features/Business Components/Data Models

Interface with Customer:

Clarify requirements and provide guidance to development team Present design options to customers Conduct product demos

Manage Team:

Set FAST goals and provide feedback Understand aspirations of team members and provide guidance
opportunities
etc Ensure team is engaged in project

Certifications:

Take relevant domain/technology certification

Skill Examples:

     Explain and communicate the design / development to the customer      Perform and evaluate test results against product specifications      Break down complex problems into logical components      Develop user interfaces business software components      Use data models      Estimate time and effort required for developing / debugging features / components      Perform and evaluate test in the customer or target environment      Make quick decisions on technical/project related challenges      Manage a Team mentor and handle people related issues in team   Maintain high motivation levels and positive dynamics in the team.   Interface with other teams designers and other parallel practices   Set goals for self and team. Provide feedback to team members   Create and articulate impactful technical presentations   Follow high level of business etiquette in emails and other business communication   Drive conference calls with customers addressing customer questions    Proactively ask for and offer help   Ability to work under pressure determine dependencies risks facilitate planning; handling multiple tasks.   Build confidence with customers by meeting the deliverables on time with quality.   Estimate time and effort resources required for developing / debugging features / components   Make on appropriate utilization of Software / Hardware’s.   Strong analytical and problem-solving abilities

Knowledge Examples:

     Appropriate software programs / modules      Functional and technical designing      Programming languages – proficient in multiple skill clusters      DBMS      Operating Systems and software platforms      Software Development Life Cycle      Agile – Scrum or Kanban Methods      Integrated development environment (IDE)      Rapid application development (RAD)   Modelling technology and languages   Interface definition languages (IDL) Knowledge of customer domain and deep understanding of sub domain where problem is solved

Additional Comments:

Job Summary: We are looking for an experienced and highly capable ServiceNow Lead Administrator to oversee the administration and operational excellence of the ServiceNow platform. This individual will play a key leadership role in managing the platform, mentoring junior admins, ensuring best practices, and working closely with cross-functional teams to implement and maintain scalable, secure, and efficient ServiceNow solutions. ________________________________________ Key Responsibilities: Platform Ownership & Strategy • Lead the administration, configuration, and support of the entire ServiceNow platform. • Work with stakeholders to define and implement the ServiceNow roadmap, aligning platform capabilities with business needs. • Evaluate new plugins, modules, and features, ensuring the platform evolves with enterprise demand. Configuration & Administration • Administer and maintain core ServiceNow modules including Incident, Problem, Change, CMDB, Asset, Service Catalog, Knowledge, and Request Management. • Develop and maintain complex workflows, Flow Designer logic, UI Policies, Business Rules, and client/server-side scripting. • Manage Update Sets, instance upgrades, patches, and cloning activities in alignment with release management processes. Team Leadership & Mentorship • Guide and mentor junior ServiceNow administrators and support team members. • Establish and enforce best practices, coding standards, and governance for platform administration. • Act as a point of escalation for major incidents and platform issues. Security & Access Control • Design and maintain role-based access control (RBAC) strategies, ACLs, and data segregation. • Ensure compliance with enterprise security standards and governance policies. Integrations & Monitoring • Support and maintain integrations with third-party systems using REST, SOAP APIs, MID Server, etc. • Monitor system performance, conduct health checks, and perform root cause analysis for platform incidents. Collaboration & Stakeholder Management • Collaborate with Developers, Business Analysts, Architects, and Product Owners to understand requirements and deliver solutions. • Conduct regular platform reviews with stakeholders and proactively recommend optimizations. • Drive continuous improvement initiatives through automation and process simplification. Reporting & Metrics • Develop and manage platform-level dashboards, KPIs, and performance analytics. • Provide insights to leadership on platform usage, capacity, issue trends, and service improvement opportunities. ________________________________________ Required Skills and Qualifications: • 6+ years of hands-on experience in ServiceNow administration. • Proven expertise across multiple ServiceNow modules – especially ITSM, CMDB, Service Catalog, and Asset Management. • Proficient in JavaScript, Glide APIs, Flow Designer, Script Includes, UI Actions, Transform Maps, etc. • Strong experience with update sets, cloning, patching, and instance management. • Solid understanding of ServiceNow data model, relationships, and CMDB best practices. • Hands-on experience managing MID Server and integrations. • Skilled in platform security, including ACLs, roles, and group-based access. • Demonstrated ability to lead teams and projects independently. ________________________________________ Preferred Qualifications: • ServiceNow Certified System Administrator (CSA) – mandatory. • One or more advanced certifications like: o Certified Implementation Specialist (CIS) – ITSM, CMDB, or other modules. o ServiceNow Certified Application Developer – preferred. • Exposure to ITOM, HRSD, or SecOps modules is a plus. • Familiarity with Agile/Scrum methodology and tools like Jira, Confluence. ________________________________________ Soft Skills: • Strong leadership and mentoring capabilities. • Excellent analytical, communication, and problem-solving skills. • Ability to manage multiple priorities in a fast-paced environment. • Comfortable working with senior stakeholders and presenting platform strategies.