Role Proficiency:

Act creatively to develop applications and select appropriate technical options optimizing application development maintenance and performance by employing design patterns and reusing proven solutions account for others' developmental activities

Outcomes:

     Interpret the application/feature/component design to develop the same in accordance with specifications.      Code debug test document and communicate product/component/feature development stages.      Validate results with user representatives; integrates and commissions the overall solution      Select appropriate technical options for development such as reusing improving or reconfiguration of existing components or creating own solutions      Optimises efficiency cost and quality.      Influence and improve customer satisfaction Set FAST goals for self/team; provide feedback to FAST goals of team members

Measures of Outcomes:

     Adherence to engineering process and standards (coding standards)      Adherence to project schedule / timelines      Number of technical issues uncovered during the execution of the project      Number of defects in the code      Number of defects post delivery      Number of non compliance issues On time completion of mandatory compliance trainings

Outputs Expected:

Code:

Code as per design Follow coding standards
templates and checklists Review code – for team and peers

Documentation:

Create/review templates
checklists
guidelines
standards for design/process/development Create/review deliverable documents. Design documentation
r and requirements
test cases/results

Configure:

Define and govern configuration management plan Ensure compliance from the team

Test:

Review and create unit test cases
scenarios and execution Review test plan created by testing team Provide clarifications to the testing team

Domain relevance:

Advise Software Developers on design and development of features and components with a deep understanding of the business problem being addressed for the client. Learn more about the customer domain identifying opportunities to provide valuable addition to customers Complete relevant domain certifications

Manage Project:

Manage delivery of modules and/or manage user stories

Manage Defects:

Perform defect RCA and mitigation Identify defect trends and take proactive measures to improve quality

Estimate:

Create and provide input for effort estimation for projects

Manage knowledge:

Consume and contribute to project related documents
share point
libraries and client universities Review the reusable documents created by the team

Release:

Execute and monitor release process

Design:

Contribute to creation of design (HLD
LLD
SAD)/architecture for Applications/Features/Business Components/Data Models

Interface with Customer:

Clarify requirements and provide guidance to development team Present design options to customers Conduct product demos

Manage Team:

Set FAST goals and provide feedback Understand aspirations of team members and provide guidance
opportunities
etc Ensure team is engaged in project

Certifications:

Take relevant domain/technology certification

Skill Examples:

     Explain and communicate the design / development to the customer      Perform and evaluate test results against product specifications      Break down complex problems into logical components      Develop user interfaces business software components      Use data models      Estimate time and effort required for developing / debugging features / components      Perform and evaluate test in the customer or target environment      Make quick decisions on technical/project related challenges      Manage a Team mentor and handle people related issues in team   Maintain high motivation levels and positive dynamics in the team.   Interface with other teams designers and other parallel practices   Set goals for self and team. Provide feedback to team members   Create and articulate impactful technical presentations   Follow high level of business etiquette in emails and other business communication   Drive conference calls with customers addressing customer questions    Proactively ask for and offer help   Ability to work under pressure determine dependencies risks facilitate planning; handling multiple tasks.   Build confidence with customers by meeting the deliverables on time with quality.   Estimate time and effort resources required for developing / debugging features / components   Make on appropriate utilization of Software / Hardware’s.   Strong analytical and problem-solving abilities

Knowledge Examples:

     Appropriate software programs / modules      Functional and technical designing      Programming languages – proficient in multiple skill clusters      DBMS      Operating Systems and software platforms      Software Development Life Cycle      Agile – Scrum or Kanban Methods      Integrated development environment (IDE)      Rapid application development (RAD)   Modelling technology and languages   Interface definition languages (IDL) Knowledge of customer domain and deep understanding of sub domain where problem is solved

Additional Comments:

Job Summary: We are seeking a highly skilled ServiceNow Developer with a strong focus on IT Asset Management (ITAM) to join our IT Service Management team. The ideal candidate will have hands-on experience in designing, developing, and implementing ServiceNow ITAM solutions, including Hardware Asset Management (HAM) and Software Asset Management (SAM) modules. This role will be instrumental in ensuring the accuracy, compliance, and efficiency of our asset management processes within the ServiceNow platform. ________________________________________ Key Responsibilities: ITAM Configuration & Development • Design, configure, and implement solutions in ServiceNow IT Asset Management including: o Hardware Asset Management (HAM) o Software Asset Management (SAM) o Integration with Discovery, CMDB, Procurement, and third-party tools. • Develop custom catalog items, asset workflows, and business rules to support asset lifecycle management. • Automate asset tracking, procurement, and decommissioning processes using Flow Designer, Script Includes, UI Policies, and Workflows. Integration & Data Management • Support and maintain integrations with systems like SCCM, Intune, Jamf, vCenter, AWS/Azure, and Procurement systems. • Leverage MID Server and REST/SOAP APIs for third-party integrations. • Build and manage import sets, transform maps, and data normalization for asset records. Compliance & Optimization • Enable license compliance tracking, usage analysis, and optimization using SAM capabilities. • Implement data governance, reconciliation rules, and normalization engines for hardware/software assets. • Collaborate with SAM/HAM stakeholders to ensure accurate entitlements, usage, contracts, and reconciliation. Platform Development & Enhancements • Customize and extend platform capabilities using JavaScript, Glide APIs, and ServiceNow Scripting. • Maintain and enhance Service Catalog, CMDB relationships, and reporting dashboards. • Perform code reviews, participate in sprint planning, and support continuous delivery. Support & Documentation • Troubleshoot platform issues and provide technical support for ITAM-related incidents and service requests. • Document technical designs, processes, and solutions aligned with internal standards and compliance. • Collaborate with QA team for unit and regression testing for new functionalities. ________________________________________ Required Skills & Qualifications: • 4–6 years of hands-on ServiceNow development experience. • Minimum 2+ years of strong experience with IT Asset Management (ITAM): o HAM Pro and/or SAM Pro module implementation/support. • Proficiency in JavaScript, Glide Scripting, Client Scripts, Business Rules, Script Includes, and UI Policies. • Experience with Flow Designer, Workflow Editor, and Catalog Management. • Understanding of CMDB structure, asset discovery, and lifecycle mapping. • Hands-on experience in building integrations with external asset and license data sources. ________________________________________ Preferred Qualifications: • ServiceNow Certified System Administrator (CSA) – required. • ServiceNow Certified Implementation Specialist – ITAM / HAM / SAM – preferred. • Experience with ServiceNow Discovery, Software Models, Normalization Engine, and Reconciliation Rules. • Exposure to ITSM, Procurement, and CMDB modules. • Familiarity with ITIL processes and enterprise asset governance frameworks. ________________________________________ Soft Skills: • Strong analytical and problem-solving skills. • Effective verbal and written communication. • Proactive mindset with attention to detail and accuracy. • Ability to work independently and as part of an Agile team.