Role Proficiency:

Act creatively to develop applications and select appropriate technical options optimizing application development maintenance and performance by employing design patterns and reusing proven solutions account for others' developmental activities

Outcomes:

     Interpret the application/feature/component design to develop the same in accordance with specifications.      Code debug test document and communicate product/component/feature development stages.      Validate results with user representatives; integrates and commissions the overall solution      Select appropriate technical options for development such as reusing improving or reconfiguration of existing components or creating own solutions      Optimises efficiency cost and quality.      Influence and improve customer satisfaction Set FAST goals for self/team; provide feedback to FAST goals of team members

Measures of Outcomes:

     Adherence to engineering process and standards (coding standards)      Adherence to project schedule / timelines      Number of technical issues uncovered during the execution of the project      Number of defects in the code      Number of defects post delivery      Number of non compliance issues On time completion of mandatory compliance trainings

Outputs Expected:

Code:

Code as per design Follow coding standards
templates and checklists Review code – for team and peers

Documentation:

Create/review templates
checklists
guidelines
standards for design/process/development Create/review deliverable documents. Design documentation
r and requirements
test cases/results

Configure:

Define and govern configuration management plan Ensure compliance from the team

Test:

Review and create unit test cases
scenarios and execution Review test plan created by testing team Provide clarifications to the testing team

Domain relevance:

Advise Software Developers on design and development of features and components with a deep understanding of the business problem being addressed for the client. Learn more about the customer domain identifying opportunities to provide valuable addition to customers Complete relevant domain certifications

Manage Project:

Manage delivery of modules and/or manage user stories

Manage Defects:

Perform defect RCA and mitigation Identify defect trends and take proactive measures to improve quality

Estimate:

Create and provide input for effort estimation for projects

Manage knowledge:

Consume and contribute to project related documents
share point
libraries and client universities Review the reusable documents created by the team

Release:

Execute and monitor release process

Design:

Contribute to creation of design (HLD
LLD
SAD)/architecture for Applications/Features/Business Components/Data Models

Interface with Customer:

Clarify requirements and provide guidance to development team Present design options to customers Conduct product demos

Manage Team:

Set FAST goals and provide feedback Understand aspirations of team members and provide guidance
opportunities
etc Ensure team is engaged in project

Certifications:

Take relevant domain/technology certification

Skill Examples:

     Explain and communicate the design / development to the customer      Perform and evaluate test results against product specifications      Break down complex problems into logical components      Develop user interfaces business software components      Use data models      Estimate time and effort required for developing / debugging features / components      Perform and evaluate test in the customer or target environment      Make quick decisions on technical/project related challenges      Manage a Team mentor and handle people related issues in team   Maintain high motivation levels and positive dynamics in the team.   Interface with other teams designers and other parallel practices   Set goals for self and team. Provide feedback to team members   Create and articulate impactful technical presentations   Follow high level of business etiquette in emails and other business communication   Drive conference calls with customers addressing customer questions    Proactively ask for and offer help   Ability to work under pressure determine dependencies risks facilitate planning; handling multiple tasks.   Build confidence with customers by meeting the deliverables on time with quality.   Estimate time and effort resources required for developing / debugging features / components   Make on appropriate utilization of Software / Hardware’s.   Strong analytical and problem-solving abilities

Knowledge Examples:

     Appropriate software programs / modules      Functional and technical designing      Programming languages – proficient in multiple skill clusters      DBMS      Operating Systems and software platforms      Software Development Life Cycle      Agile – Scrum or Kanban Methods      Integrated development environment (IDE)      Rapid application development (RAD)   Modelling technology and languages   Interface definition languages (IDL) Knowledge of customer domain and deep understanding of sub domain where problem is solved

Additional Comments:

Job Title: ServiceNow Developer – Service Catalog Location: Bangalore Only Experience Level: 5+ years Employment Type: Full-time ________________________________________ Job Summary: We are looking for a talented and experienced ServiceNow Developer who specializes in designing, building, and enhancing Service Catalog offerings. The ideal candidate will be responsible for creating intuitive, scalable, and efficient catalog items, record producers, workflows, and integrations to support streamlined user experiences and backend processes. ________________________________________ Key Responsibilities: • Design and implement Service Catalog items, Record Producers, and Order Guides with associated workflows and business rules. • Collaborate with stakeholders and process owners to gather requirements and translate them into functional ServiceNow solutions. • Build and customize catalog client scripts, UI policies, UI actions, and Script Includes to ensure responsive and dynamic user interactions. • Integrate catalog workflows with external systems using REST/SOAP APIs, MID Servers, or IntegrationHub spokes. • Ensure catalog items follow ServiceNow best practices and are aligned with enterprise UX standards. • Manage form layouts, variable sets, and catalog groups for optimal categorization and reuse. • Conduct unit testing and peer reviews to ensure quality and performance of catalog solutions. • Maintain proper documentation for all developed components and workflows. • Troubleshoot catalog-related issues and support incident resolution related to Service Catalog. • Participate in platform upgrades and provide support for catalog regression testing using ATF (Automated Test Framework). • Work within an Agile development environment and contribute to sprint planning, reviews, and retrospectives. ________________________________________ Mandatory Skills: • 4+ years of hands-on experience with ServiceNow development, especially with Service Catalog. • Strong knowledge of: o Service Catalog design and implementation o Client-side scripting (Catalog Client Scripts, UI Policies) o Server-side scripting (Business Rules, Script Includes, Glide scripting) o Flow Designer or Legacy Workflows • Experience with ITSM modules (Incident, Request, Change, etc.) • Good understanding of Service Portal customization related to Service Catalog. • Experience in integrating catalog items with third-party tools or internal systems. • Strong understanding of ServiceNow data model, ACLs, and performance best practices. • Solid problem-solving skills and ability to work independently or in a team. ________________________________________ Preferred Skills: • CSA (Certified System Administrator) certification • CAD (Certified Application Developer) certification • Exposure to ITIL processes • Experience with ServiceNow IntegrationHub and Scoped Applications • Knowledge of ServiceNow CMDB or Asset Management modules • Familiarity with Performance Analytics or Reporting ________________________________________ Soft Skills: • Strong verbal and written communication skills • Ability to translate business requirements into technical solutions • Self-motivated, detail-oriented, and capable of handling multiple tasks • Proactive in suggesting improvements and process optimizations