Job Title: Salesforce Business Analyst / Salesforce Consultant

 

Experience Range : 6+ years of relevant experience

Location : Bangalore, Chennai, Hyderabad, Kochi, Trivandrum, Noida and Pune

 

Job Description:

 

We are looking for a Salesforce Business Analyst / Salesforce Consultant who will act as a key liaison between stakeholders and the technical team, helping to design and implement effective Salesforce solutions aligned with business goals. The ideal candidate will have a strong grasp of Salesforce functionality, business analysis practices, and stakeholder engagement.

 

 

Responsibilities:

 

Gather and document business requirements through stakeholder interviews and workshops. Analyze existing business processes and identify areas for Salesforce-driven improvements. Translate business needs into functional specifications, user stories, and use cases. Collaborate with Salesforce administrators, developers, and architects to design scalable solutions. Prepare and maintain detailed documentation, including process maps and functional specs. Lead and support testing efforts, including UAT planning and execution. Conduct user training and create adoption support materials. Act as a bridge between technical teams and business stakeholders to ensure solution alignment. Monitor system usage and performance; recommend optimizations and enhancements. Stay updated on Salesforce platform developments and advise on best practices.

 

 

Must Have Skills:

 

Minimum 3 years of experience as a Business Analyst, preferably within Salesforce environments. Strong knowledge of Salesforce products: Sales Cloud, Service Cloud, Experience Cloud. Proven experience in gathering and translating business requirements into functional solutions. Expertise in preparing documentation: user stories, functional specifications, process flows. Familiarity with Agile / Scrum methodologies. Excellent communication and stakeholder management skills. Experience in test case preparation and user acceptance testing (UAT) coordination. Salesforce Certified Business Analyst. Salesforce Administrator Certification.

 

 

Good to Have Skills:

 

Additional Salesforce certifications (e.g., Platform App Builder, Sales Cloud Consultant). Experience with Salesforce integration projects or third-party tools. Background in change management or user adoption programs.

Understanding of data migration and data governance in Salesforce