BMC Helix Development & Administration
BMC Helix ITSM (including Incident, Change, Problem, SRM, Work Order, SLM, Release management)
BMC Helix Innovation Studio
Remedy forms and objects (Active Links, Filters, Escalations)
CMDB, Foundation Data Management
Integrations using REST/SOAP APIs
Smart IT configuration and troubleshooting
Development of custom workflows and SRDs
Preventive maintenance and performance tuning
ITIL Foundation Certification (Mandatory)
Open to 24x7 shift support
Good-to-Have Skills:Helix Dashboard, DWPA, Discovery
Asset Management, Approval Flows
SQL and Database query experience
Web Services integration and third-party software integration
Agile methodologies (Scrum/Kanban)
LDAP Integration
Experience preparing test data and test cases for unit/integration/production
Strong understanding of architectural design and documentation standards
Roles & Responsibilities:Analyze and develop solutions in BMC Helix (ITSM, Innovation Studio, Smart IT, Dashboard) under supervision of a Senior Lead
Customize and extend BMC Helix to meet business requirements
Handle incident tickets, perform root cause analysis, and deliver quick resolutions
Participate in design, coding, testing, and documentation of modules
Implement new features and optimize performance of the Helix platform
Manage build and deployment activities, including production environment changes
Perform installation, configuration, and troubleshooting across environments
Conduct code reviews, design reviews, and mentor junior team members
Provide technical input in sprint planning, estimations, and customer meetings
Contribute to internal practice activities like case studies, content creation, training, and mentoring
Drive continuous learning by staying up to date with platform updates and suggesting improvements
Interact with clients for requirement clarification, solution presentation, and implementation reviews
Expected Outcomes:Timely delivery of sprint tasks and production fixes
Adherence to coding and documentation standards
Reduced defect rate through proactive design and testing
Increased client satisfaction through feedback and innovative solutions
Contribution to process improvements, reusable assets, and practice development
Effective mentoring and onboarding of new team members
Certification completions and knowledge sharing within the team