WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! .  - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. 

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Yearly Salary of £27,743.38

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A WORLD OF REWARDS

\n\nUniforms provided and laundered\nFree and healthy meals when on duty\nComplimentary access to wellness facilities, featuring a pool, gym, sauna and steam room\nTeam events and initiatives such as cinema visits or staff parties, team treats and wellness days]\n Grow your Career !\n\n\nPersonal Development programmes designed to support you at every step of your career \nA chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)\nTeam Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)\nTeam Member Referral Program\nPeoples pension with employers contribution\nHigh street discounts: with Perks at Work\nHoliday: 28 days including bank holidays (increasing yearly to up to 33 days)\nDiscounted dental and health cover\nGuest Experience Day after successfully passing probation\n\n

 

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A Lead Housekeeper is responsible for assisting with overseeing housekeeping operations to deliver an excellent Guest and Member experience while monitoring housekeeping standards and assisting the Executive Housekeeper.

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What will I be doing?

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As a  Lead Housekeeper , you will be responsible for assisting with overseeing housekeeping operations to deliver an excellent Guest and Member experience. A Lead Housekeeper  will also be required to assist the Executive Housekeeper and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards:

\n\nAssist with overseeing Housekeeping operations\nOperate within departmental budgets through effective stock and cost controls and well managed schedules\nSupport departmental targets and objectives, work schedules, budgets, and policies and procedures\nMonitor the appearance, standards and performance of the Housekeeping Team with an emphasis on training and teamwork\nEnsure team members have an up-to-date knowledge of all room categories and amenities\nAssist the Executive Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers\nEnsure staffing levels cover business demands\nEnsure ongoing training to support Executive Housekeeper\nEnsure communication meetings are conducted and post-meeting minutes generated\nManage staff performance issues in compliance with company policies and procedures\nSupport managing, training and developing the Front Office team\nDeputise in absence of Executive Housekeeper\nAssist other departments wherever necessary\n\n

What are we looking for?

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A Lead Housekeeper  serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

\n\nHousekeeping experience in the hotel/leisure/retail sector in a managerial or supervisory capacity\nHigh level of commercial awareness and cost control capabilities\nExcellent leadership, interpersonal and communication skills\nCommitted to delivering high levels of customer service\nAbility to work under pressure\nHigh level of IT proficiency\nExcellent grooming standards\nFlexibility to respond to a range of different work situations\n\n

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

\n\nFamiliar with Property Management Systems\nExperience managing a department and Profit and Loss account\n\n

EVERY JOB MAKES THE STAY.

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At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

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Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

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