Astor Place, United States of America
20 hours ago
Lead Host

Location:

770 Broadway New York, NY 10003

  

Availability Requirement for this role:

Morning, afternoon, evening (includes weekends).

Age Requirement:

Must be 18 years or older

Time Type:

Full time

  

Pay Range:

$24.50 - $27.50 / hour

Why Work Here

Working at Wegmans provides opportunities to grow, flexible scheduling, incredible benefits, and the experience of working for a company with a reputation you can be proud of. 

Job Description:

Next Door at Astor Place is a true culinary adventure located inside the Wegmans store in the heart of the East Village. Inspired by the building’s art deco roots, our space is both welcoming and elevated- offering guests an immersive, entertaining experience and next-level hospitality from every seat in the house.

As a Lead Host, you'll be the first point of contact for our guests, welcoming them with warmth and professionalism while setting the tone for an exceptional and memorable dining experience. You will assist in coordinating reservations and seating, all while creating a comfortable and enjoyable wait for guests. Additionally, you will lead a group of hosts and provide resources for their career development.

What You'll Do

Manage and develop a team of employees, engage in meaningful conversations, build trusted relationships and provide the resources, feedback, and development opportunities they need to be successful Manage host team operations, including ordering supplies, scheduling, and payrollMaintain consistent two-way communication with team members and managementEnsure restaurant areas are clean, organized and well-stocked with all necessary supplies, and that events take place efficiently and effectivelyAssist with catering and takeout orders, manage coat and personal item check, and resolve concerns with care and discretion to ensure a positive experienceOwn and utilize OpenTable to enhance guest experience and service by managing floor plans, table assignments, and guest seatingGenerate reports to track guest volume, turn times, and analyze data to improve guest experience and support operational efficiencyRespond promptly to customer calls and emails regarding reservations, general inquiries, and maintaining up-to-date guest profiles with preferences, allergies and visit historyMaintain the appearance and accuracy of menus; ensure they are up-to-date and in excellent conditionAssist with opening and closing procedures, including preparation of the host stand, bathroom maintenance and floral arrangementsSupport leadership with special event operations, and aiding with the foodborne illness reporting process as needed

What You Bring

2 or more years of Maître d’ or lead host experience1 or more years’ experience working in a fine dining establishmentExperience leading a teamProficient with OpenTableExperience with schedule writingEnthusiasm for and knowledge of relevant products and services

  

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