Job ID: PH919099327 Location: Omaha, NE Category: Information Technology Employment Type: Contract Date Added: 05/30/2025 Apply now Back to Search Thank you for applying. Someone will be contacting you shortly.   Uploading Data... Creating Application... Finishing up... Apply Now

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An error has occurred. Please close this dialog and try again. Please complete the entire form below to apply. First Name* Last Name* Email* Phone (US Phone Numbers Only)* City* State of Residence* Select a state... Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware District Of Columbia Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming Resume Required* (Word, PDF, RTF, TXT) Please complete the entire form below to apply. Apply now   * Required field. Lead Help Desk Specialist | $20 – $22 per hour | Contract to Hire – Onsite    What Matters Most:        $20 – $22 per hour with opportunity to grow      Schedule: Full-time, Contract to Hire       2nd Shift – 11A – 8P or 12P – 9P OR can work 4 10-hour shifts, must be available to work on Saturdays      Gain valuable experience and opportunities to hone your leadership skills within a supportive, growth-oriented environment      Thrive in a fast-paced setting where you'll combine practical support with the chance to lead and inspire a team  Job Description:   As the Lead Help Desk Specialist, you'll be at the forefront of delivering outstanding support to both our valued clients and internal teams. You'll have the exciting opportunity to shape and mentor a team of Tier 1 & 2 support agents, driving operational excellence and fostering lasting client satisfaction. While previous leadership experience is a plus, we're eager to hear from proactive individuals with a passion for providing top-tier support and strong communication skills who are ready to develop their leadership abilities. This is your chance to make a real impact. 
Responsibilities:    Lead and Develop Support Team: Mentor, coach, and train help desk support specialists to achieve individual and team goals, fostering a positive and collaborative environment.Ensure Exceptional Client Support: Oversee daily support operations, ensuring timely and effective resolution of client inquiries across all channels and maintaining high satisfaction.Drive Operational Efficiency: Monitor team performance, implement process improvements, and ensure adequate staffing for 24×7 support coverage.Manage Support Performance & Feedback: Track key metrics, report on results, and gather client feedback to identify areas for improvement.Provide Technical Support: Offer internal and remote software and hardware support to employees, ensuring smooth operational functionality.  Qualifications and Requirements:     2+ years of experience in an IT support role, some leadership experience is a plus.Proven ability to lead and motivate a team.Excellent communication, interpersonal, and problem-solving skills.Strong customer service orientation and a commitment to exceeding client expectations.Familiarity with support ticketing systems and CRM software.Technical aptitude and ability to troubleshoot software and hardware issues.Ability to work effectively in a fast-paced environment and manage multiple priorities.Flexibility to handle occasional after-hours support needs, with the understanding that proactive management and team collaboration should minimize this. Benefits and Perks:      $20 – $22 per hour Medical benefitsContract to Hire  Your New Organization:   Join a family-owned and operated company with offices in Omaha, NE.  With an employee and customer centric approach, this company prides themselves on creating growth opportunities for their employees.  Your Career Partner:  The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.     The hourly pay rate range for this position is $20 – $22 per hour, excluding benefits, bonuses, or other compensation. Your final salary will depend on your skills, qualifications, experience, location, and internal pay equity. Please note, hiring at the top of the range is uncommon to allow room for future salary growth.   Apply now View All Jobs Similar JobsIT Support Specialist Danville, VA -... Apply Now Service Desk Analyst I Wayne, PA Service Desk Analyst | $24 - $25 |Onsite Contract What Matters Most - Competitive Pay of $24 - $26 per hour - Location: Work onsite in Wayne, PA - Contract opportunity with career growth and stability - Weekly Pay with direct deposit - When you work through The Reserves Network, you are eligible... Apply Now Full Stack Developer Houston, TX Full Stack Developer | Competitive Pay $100k - $120k| Onsite: Mon - Fri 8am – 5pm|Direct Hire What Matters Most - Competitive Pay | Based on experience with potential for additional comp - Schedule | Monday – Friday, 8AM – 5PM (no remote work) - Location | Onsite role in Houston, TX 77051 -... Apply Now Director of Information and Technology – Healthcare Houston, TX Director of Information Technology | $140K+ annually | Day Shift – Full-Time, Direct Hire What Matters Most - Competitive Pay of $140K+ annually (DOE) - Location: South of Houston, TX - Relocation Assistance Provided - Direct hire opportunity with long-term growth and leadership impact -... Apply Now IT Helpdesk Support Tech Houston, TX IT Desktop Support Technician | $20–$29/hour | Mon–Fri, 8:00 AM–5:00 PM | Onsite | Temp-to-Hire What Matters Most - Competitive pay of $20–$29 per hour, depending on experience ($41,600–$60,320 annually) - Schedule: Monday–Friday, 8:00 AM – 5:00 PM with a one-hour lunch - Location:... Apply Now