Lead Fraud Investigator (Customer Service) (CCO103)

Do you have a passion for helping others? Looking for a Lead Fraud Investigator position that values integrity and teamwork? If so, you’ll fit right in with Spectrum’s Customer Service team! 

Spectrum’s Customer Service team works directly with our customers, focusing on their needs and keeping them informed of all things Charter. It’s a communication-focused job that allows you to showcase your real-time problem-solving skills.You’d be joining a positive team with quality expectations that values partnership, long-term career growth, and great work-life balance.  

BE PART OF THE CONNECTION

As a Customer Service Lead Fraud Investigator, your focus is fraud detection, investigation, mitigation, and loss prevention across Cable, Internet, and Mobile Orders. You’llseek to achieve the optimal balance between customer experience and fraud prevention through interaction with callers. It’ll be a highly collaborative team environment, colleagues supporting customers as well as each other!

WHAT OUR LEAD FRAUD INVESTIGATORS ENJOY MOST

Recognizing systemic issues, driving correction, and implementing solutionsAssisting team leaders with escalated issuesTraining and mentoring team membersIdentifying and presenting opportunities for improved operational procedures

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

Experience: Fraud training: 4 years, Resolving difficult and escalated issues: 4 yearsEducation: High school diploma or GEDTechnical Skills: Knowledge of cable/telecom operations, detection and analysis, and laws/regulations related to fraud and risk managementSkills: Excellent written and verbal communication with coworkers and customers Schedule: Some travel required

Preferred Qualifications

Ability to identify trends in data, formulate solutions to address Fraud, and make recommendationsExtensive knowledge of billing cycles and cross divisional proceduresEffective organization and time management when multitasking

SPECTRUM CONNECTS YOU TO MORE

Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the companySupportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideasLearning Culture: With a focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic careerTotal Rewards:See all the ways we invest in you—at work and in life 

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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
FCC Unit: 13535 Business Unit: Customer Operations Zip Code: 66211

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.