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Lead Field Service Technician – Controls/Security

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Responsible for responding and resolving service calls, providing technical support, and troubleshooting various issues for our customers, for Honeywell’s HVAC, automation controls, life safety, fire, and security systems.  Additional responsibilities may also include technical delivery of small service jobs, preventative maintenance, customer training and installations. You will also be responsible for ensuring the necessary paperwork is accurate, timely and thoroughly completed with minimal supervision.

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Key Responsibilities:

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Technical and Job-Related Responsibilities:

\n\nVerify system functional performance to ensure proper operations according to contract requirements including testing, calibrating verify system and peripheral device operations as per preventative maintenance schedule.\nComplete documentation of all work done, including all readings, offsets, etc.\nPerform system backups, install appropriate updates and patches\nMaintain customer system documentation with any configuration or model changes.\nRespond to emergency service calls as required\nKeep abreast of changes and new developments in product and preventive maintenance techniques\nAvailability for and performance of duties outside of normal working hours as required\n

Customer Management:

\n\nPromote, build and maintain good customer relations\nKeep Supervisor informed of customer requirements, systems status, and actual, potential or perceived customer problems\nDemonstrate system and provide training to customers as required\nBe aware of service contract scope of service, equipment coverages, and requirements\n

Health and Safety:

\n\nCarry out site hazard and risk assessments for Honeywell tasks, including proper use of safety personal protective equipment\n

Administrative Responsibilities:

\n\nBe responsible for Honeywell’s assets such as tools, software, and site database\nKeep documentation and paperwork up-to-date\nReal time job reporting\n

YOU MUST HAVE

\n\n3+ years of field experience in HVAC or security experience, automation controls, life safety, and security systems\nPost-secondary education in electronics or technical field.\nImmunization (including COVID-19 vaccination) as required by the customer and in accordance with the Public Health Act\nValid G Driver License.\n

WE VALUE

\n\nPrevious customer service experience\nIT experience (networking)\nFire Safety (CFAA)\nGood written and oral communication\nAbility to follow instructions and identify mistakes\nBachelor’s degree or technical/professional certificate\nGood presentation skills.\n\n

 

Additional InformationJOB ID: HRD263297Category: Customer ExperienceLocation: 69 Wellington Street,London,Ontario,N6B 2K4,CanadaNonexemptCustomer Experience (GLOBAL)