As a Lead Field Service Technician here at Honeywell, you will have the opportunity to work with our Field Service team, ensuring efficient and effective service delivery to our customers. You will develop and implement strategies to optimize field service operations, driving customer satisfaction and business growth. You’ll work out of our Markham, Ontario location on a remote work schedule. The primary focus is to provide continuing service support for Honeywell's Commercial Access control systems & Building Automation HVAC systems. • Preventive Maintenance, Corrective Maintenance, and Emergency Support maintenance of customer's Honeywell Quality Control Systems. • Troubleshoot and solve access control system and process related problems. • Perform sensor verification and calibration. • Publish critical reporting to customers including Monthly Performance, Results Reports, Correction Action Reports. • Actively interface with customers at all levels. Ensures customer satisfaction through oral and written communication. • Provide 7 X 24 emergency support to customer and technicians on a rotation schedule with other Honeywell Technicians **YOU MUST HAVE** + 3+ years of experience in building automation/access control /CCTV + 3 + years Ability to read wiring diagrams and proper & safe use of a multimeter + Degree / diploma in a related field. + Valid G license. + Should be available to provide on-call support on a rotational schedule as required. **WE VALUE** + Ability to work safely within the Honeywell/Customer HSE requirements. + Prior experience working with access control and security systems + Ability to read wiring diagrams and proper & safe use of a multimeter + Be able to work effectively both individually and with a group without need of direct supervision. + Critical thinking and troubleshooting skills; capable of learning available analysis tools to solve complex system or process problems. + Design/Engineer solutions to prevent reoccurring problems as knowledge is acquired. + Capable of writing, reviewing, and / or editing various types of technical reports. + Able to conduct formal meetings with customer management personnel. + Capable of evaluating control effectiveness as knowledge is acquired. + Capable of verifying and calibrating sensors as well as possessing a working knowledge of sensor operations and correctors. + Knowledge of system architecture and operations as well as applicable database items needed for basic maintenance and calibration. + Project a positive and confident attitude focused on meeting and exceeding customer expectations. Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.