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Job Summary

The Lead Experience Design Strategist brings deep expertise in human-centered design and immersive storytelling to shape transformative experiences across teams and portfolios. This role goes beyond traditional design strategy – integrating sensory elements, narrative, and environmental cues to help people see, feel and believe in the essence of a solution. Operating with independence, the strategist leads efforts that drive business impact through emotionally resonant, user-centered experiences. They are a recognized expert and active leader in communities of practice, consulting mid-level leaders and elevating design maturity across the enterprise.

Responsibilities

Delivering Experience Design 

Teach and coach experience design principles that incorporate sensory engagement, storytelling, and emotional resonance. 

Collaborate with design practitioners and product consultants to implement immersive design programs and best practices. 

Guide teams in managing collaborative experience design activities and right-sizing work intake. 

Empower teams to adopt an experience-first mindset, transitioning from transactional design to transformational storytelling. 

Establish governance frameworks that support experience design approaches. 

Facilitate change through experiential methods that engage users beyond traditional formats (e.g., beyond PowerPoint). 

Evaluate and advise on experience design strategies, tools, and methodologies. 

Anticipate organizational needs and proactively develop immersive methods to meet them. 

Coaching Experience Design Mindset 

Mentor other design strategists, product owners, and business leaders to elevate their experience design capabilities. 

Coach mid-level leaders on integrating experience design into strategic decision-making. 

Lead workshops that emphasize user empathy, sensory immersion, and co-creation. 

Advocate for the importance of user research and emotional insight in design processes. 

Consult & Advise 

Advise product and organizational leaders on applying experience design to solve complex business challenges. 

Align product, portfolio, and organizational strategies with experience-driven opportunities. 

Organize and harmonize experience design across workflows and service portfolios. 

Build strategic partnerships across the enterprise to embed experience design into core operations. 

Cultural Growth & Influence 

Foster collaboration and storytelling across programs and portfolios. 

Challenge the status quo by introducing new ways of engaging users and stakeholders. 

Participate in communities of practice (CoP), change networks, and agile circles. 

Take a leadership role in CoP/CoE focused on experience design. 

Support and unblock other experience design strategists, guiding best practices. 

Basic/Required Qualifications

Bachelors degree in Information Technology or Business

Minimum 6 years related work experience

In lieu of Bachelors degree(s) AND 6 year(s) related work experience listed above, High School/GED AND 8 year(s) related work experience

Desired Qualifications

Experience in applying experience design and human-centered design methodologies in digital innovation or transformation environments

Demonstrated servant-leadership in nontraditional ways (coaching, volunteer work leadership, etc.)

Excellent written, verbal, and electronic communication skills

Interacts effectively with others at all levels of the organization; makes persuasive and informative presentations

Demonstrates:

Proficiency in multiple experience design and human-centered design principles, skills, methods and technologies

Passion for helping to unlock the potential of individuals and teams

Strong advising and coaching skills

Strong facilitation skills - can mobilize others

Openness, approachability, collaborative nature, and enjoyment working with passionate people

A learner mindset - naturally curious to learn more

Ability to consult with teams on human-centered design approach that works for them

Experience with human-centered value-driven prioritization techniques

Passionately proactive at problem-solving

Ability to meet an individual or team where they are and help them succeed

Professional judgment on when to ask for help

Ability to take on multiple efforts of varying complexity (commensurate with experience)

A growth mindset - always pushing the limits of what is possible

Intangibles:

Leadership presence

Actively practices emotional and situational intelligence

Provides space for and encourages team to "think customer"

Willingness to be vulnerable

Working Conditions

Hybrid Mobility Classification – Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable daily commute to a Duke Energy facility.

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Travel Requirements

Not required

Relocation Assistance Provided (as applicable)No

Represented/Union PositionNo

Visa Sponsored PositionNo

Posting Expiration Date

Tuesday, September 9, 2025

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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