Why Work for Frontier Airlines?

At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - it’s our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life.  Our successful business model allows travelers to take advantage of our fast-growing route network, while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need, saving them money along the way. 

What We Stand For

Low Fares Done Right is our mission, and we strive to bring it to life every day.   Our ‘Done Right’ promise means delivering not only affordable prices but also making travel friendly and easy for our customers.  To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers - we’re not afraid to try new things.  While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality.

Work Perks 

At Frontier, we like to think we’re creating something very special for our team members.  Work is why we’re here, but the perks are nice too:

Flight benefits for you and your family to fly on Frontier Airlines Buddy passes for your friends so they can experience what makes us so great Discounts throughout the travel industry on hotels, car rentals, cruises, and vacation packages Discounts on cell phone plans, movie tickets, restaurants, luggage, and over 2,000 other vendors Enjoy a ‘Dress for your Day’ business casual environment Flexible work schedules that support work/life balance Total Rewards program including a competitive base salary, short-term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time, and medical/dental/vision insurance that begins the 1st of the month following your hire date. We play our part to make a difference.  The HOPE League, Frontier Airlines’ non-profit organization, is dedicated to providing employees with financial assistance during catastrophic hardship

Who We Are

Frontier Airlines is committed to offering ‘Low Fares Done Right’ to more than 100 destinations and growing in the United States, Canada, Dominican Republic, and Mexico on more than 350 daily flights. Headquartered in Denver, Frontier’s hard-working aviation professionals pride themselves on delivering the company’s signature Low Fares Done Right service to customers. Frontier Airlines is the proud recipient of the Federal Aviation Administration’s 2018 Diamond Award for maintenance excellence and was recently named the industry’s most fuel-efficient airline by The International Council on Clean Transportation (ICCT) as a result of superior technology and operational efficiencies.

* Frontier is the most fuel-efficient of all major U.S. carriers when measured by ASMs per fuel gallon consumed.

What Will You Be Doing?

The Station Support Senior Engineer serves as the primary owner and strategic manager of IT services across a significant portfolio of regional medium to large-sized airports serviced by Frontier Airlines. This role ensures a seamless and consistent user experience across the enterprise by overseeing the implementation, maintenance, and optimization of critical IT infrastructure.

As a senior leader within the IT operations team, this individual is responsible for directing and supervising the resolution of complex endpoint, telecommunications, and network connectivity challenges that are unique to the airline industry. The Senior Engineer will lead and coordinate the investigative process, ensuring timely and effective problem resolution while proactively identifying trends and implementing preventative measures. Beyond direct technical expertise, the Station Support Senior Engineer will provide mentorship and guidance to junior engineers, setting performance expectations and ensuring adherence to best practices. The role requires taking ownership of critical service requests, including advanced troubleshooting of computer and operating system issues, deployment of desktop hardware, and managing enterprise software installations. Additionally, the Senior Engineer will spearhead the development of comprehensive IT manuals, training programs, and knowledge resources to standardize processes and elevate the technical proficiency of the team.

In this supervisory capacity, the Senior Engineer will serve as the primary liaison between airline personnel, airport stakeholders, and vendors to ensure IT service excellence and compliance with service-level agreements (SLAs). This includes overseeing the successful completion of assigned projects, optimizing resource allocation, and ensuring that all IT services align with business objectives. Furthermore, this role involves strategic decision-making related to incident escalation, travel prioritization, and operational support logistics. The Senior Engineer will assess and direct junior IT personnel on deployment needs, balancing urgent on-site interventions with remote resolutions, while maintaining an efficient and well-coordinated travel schedule for field support. Through a combination of technical leadership, strategic oversight, and mentorship, the Station Support Senior Engineer plays a pivotal role in shaping the IT service delivery framework, driving continuous improvement initiatives, and ensuring a resilient and high-performing IT ecosystem across Frontier Airlines' operational network.

Essential Functions

Oversee and direct all aspects of staff management, ensuring the effective recruitment, training, evaluation, motivation, delegation, and supervision of personnel to drive high-performance outcomes and professional growth. Develop, implement, and enforce IT standards, procedures, best practices, and business processes to ensure consistency, efficiency, and alignment with corporate objectives. Act as a key liaison between IT and other business units, establishing and maintaining a collaborative framework that supports and enhances the organization’s business model. Monitor, analyze, and report on internal customer and end-user support activities, identifying trends, providing strategic recommendations, and ensuring continuous service improvement. Lead and coordinate IT-related equipment and peripheral deployments across all Frontier Airlines locations, ensuring timely and efficient placement while conducting site surveys for new operational locations. Govern and enforce compliance with security and regulatory controls, including SOX, PCI, and TSA, ensuring adherence to all relevant standards and mitigating security risks. Provide executive-level project status updates, reporting progress to senior management, business leadership, and project managers to maintain alignment and transparency. Exercise sound judgment and professional initiative in developing proactive, constructive solutions for customer and end-user support challenges, escalations, and operational disruptions. Manage and oversee all administrative tasks with precision and timeliness, including work and vacation schedules, expense reports, payroll, performance appraisals, and safety documentation. Supervise, prioritize, and optimize IT service requests, ensuring that all reported issues are efficiently logged, categorized, and resolved within an effective tracking system. Oversee supply chain management responsibilities, ensuring IT asset procurement, inventory control, and resource allocation align with business needs. Collaborate with leadership teams to design and implement optimized IT operational processes that enhance efficiency and business continuity. Provide both on-site and remote supervision for IT installations, troubleshooting, and ongoing maintenance to maintain operational excellence and system reliability.

Other Functions

Lead and oversee the deployment, maintenance, troubleshooting, and repair of critical IT infrastructure, including printers, workstations, laptops, tablets, mobile devices, kiosks, network systems, VoIP, and air-to-ground radio devices, ensuring seamless operational performance. Direct and manage complex technical investigations and root cause analysis, swiftly resolving IT challenges that impact airports, training facilities, maintenance hangars, and corporate offices, minimizing downtime and enhancing system reliability. Supervise and optimize the configuration, deployment, and troubleshooting of Windows OS, iOS, and macOS environments, ensuring compliance with enterprise IT standards. Oversee and execute hands-on IT support for technology backups, system maintenance, imaging, operating system updates, software lifecycle management, and system restorations, ensuring business continuity and peak efficiency. Lead structured cabling initiatives, including implementation, testing, labeling, troubleshooting, and documentation of low-voltage Ethernet and fiber optics infrastructure, ensuring adherence to industry standards. Administer and govern Active Directory environments, overseeing Organizational Unit management, user authentication, security policies, and Group Policy enforcement, ensuring robust identity and access management practices. Cultivate and manage relationships with business leadership, vendors, and strategic partners, aligning IT operations with business objectives and ensuring service expectations are met or exceeded. Lead site surveys and infrastructure project planning for airport openings, closures, and expansions, ensuring all IT components are effectively deployed and operational from day one. Assume ownership and accountability for a large subset of Frontier Airlines locations, providing strategic IT oversight and ensuring all IT-related operations align with corporate goals. Oversee and coordinate cross-functional collaboration between internal IT teams, external vendors, business units, and key stakeholders, ensuring project deliverables are met within established deadlines and quality benchmarks. Supervise ticket and project tracking via IT service management (ITSM) platforms, emails, and direct communications, ensuring all issues are efficiently monitored, prioritized, and resolved. Enhance Business Continuity documentation and lead Disaster Recovery operations in field environments, ensuring rapid IT restoration in the event of disruptions. Document and map IT infrastructure, including device locations and network interconnectivity, using Microsoft Visio to ensure comprehensive documentation and future scalability. Develop and standardize IT and business processes to drive uniformity, efficiency, and operational consistency across all station locations. Champion adherence to IT standards, security policies, corporate compliance regulations, and regulatory frameworks, ensuring the integrity and security of IT systems. Assess, prioritize, and oversee network infrastructure deployments, preventative maintenance, and performance monitoring, ensuring optimal network uptime and scalability. Direct junior IT personnel and oversee network-related issue resolution, providing mentorship, strategic guidance, and escalation support. Serve as a high-level escalation resource, offering expertise to junior IT personnel, business units, and IT leadership, ensuring expedited issue resolution and efficient IT operations. Analyze and troubleshoot network connectivity issues using diagnostic tools, IT best practices, and critical thinking, identifying root causes and implementing long-term resolutions. Monitor and optimize network performance, proactively analyzing bandwidth utilization, detecting anomalies, and ensuring optimal traffic flow to maintain high-performance standards. Collect, evaluate, and leverage LAN/WAN data analytics to ensure resource allocation during project planning, identify post-project optimization opportunities, and enhance station-specific Disaster Recovery plans. Define station-specific IT infrastructure requirements, ensuring successful installation, testing, and configuration of LAN/WAN circuits, routers, switches, controllers, multiplexers, UPSs, and related network hardware. Enforce adherence to documented change management processes, safeguarding the stability and integrity of the production environment. Lead research efforts and recommend emerging technologies, ensuring continuous innovation and alignment with industry advancements. Oversee vendor services and performance, ensuring third-party IT providers meet Frontier Airlines’ operational requirements and compliance standards. Act as a key incident response leader, ensuring rapid mitigation of IT disruptions and implementing proactive measures to prevent system downtime. Execute additional high-level responsibilities as assigned, maintaining a proactive leadership approach in managing IT operations across Frontier Airlines’ extensive network.

Qualifications

CompTIA A+ or Network+ Certification (Required) Cisco Certified Network Associate (CCNA) a plus Microsoft Certified Professional, or equivalent experience Troubleshooting knowledge of LAN, WAN technologies 5+ years’ experience planning complex IT projects 7+ years’ experience supporting Active Directory 10+ years’ experience supporting Microsoft Windows 10 Operating systems 10+ years’ experience with PC hardware, VOIPS, printers, and software deployments 10+ years’ experience supporting network devices: Wireless Access Points, Switches, Routers 10+ years’ experience in systems administration and network management in a complex IT site 10+ years’ experience to include 2+ years in a supervisory role in a fast pace setting, e.g. airport Fiber Optic Technician, High Voltage Safety, or Low Voltage Certification a plus IT Infrastructure Expertise: Proficiency with IT infrastructure, including networking, fiber, Ethernet, server management, and security protocols Compliance Knowledge: Familiarity with regulatory requirements, including SOX, PCI, and TSA standards. Project Management: Ability to manage IT projects and prioritize tasks effectively in line with business goals and deadlines System Monitoring Tools: Experience with monitoring and logging tools (e.g., SolarWinds, Splunk) to ensure system health and security Ticketing Systems: Proficient in using IT service management tools (e.g., ServiceNow, JIRA) for ticket tracking and resolution Radio- VHF and UHF radio knowledge

Knowledge, Skills and Abilities

Excellent time management, communication, decision-making, presentation, and organizational skills Attention to detail and high standards of quality Excellent customer service, employee management, and technical skills Ability to work with a minimum of direction and set a strong, self-directed work ethic Proven track record of managing a technical team Ability to facilitate a climate of cohesiveness, cooperation, and teamwork Adaptable to new, different, or changing situations in a fast-paced, team environment Schedules activities and set priorities so deadlines are met, and goals accomplished Exhibits characteristics of an IT professional in terms of administration, accountability, ownership, and cost management Possess excellent troubleshooting methodology; quickly assess problems and provide direction to resolve Prioritizes tasks and effectively delegate incoming workflow Quickly learns new technologies and processes unique to the airline industry Demonstrates high standards

Equipment Operated

Standard office equipment and networked devices, including laptops, printers, routers, and switches

Work Environment

Typical office environment, adequately heated and cooled

Physical Effort

Light physical effort is required by handling objects up to 20 pounds occasionally and/or up to 10 pounds frequently.

Supervision Received

General Supervision:  The incumbent performs a variety of routine work within established policies and procedures and receives detailed instructions on new projects and assignments.

Salary Range: $81,752 - $108,511. Please note: this posting has a closing date of on or before midnight 9/30/25 MT.

Additional Information

This job description is not intended to be all-inclusive, and additional responsibilities may be assigned as needed.

Positions Supervised

None

Workplace Policies

Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position.  Please be advised that the duties and expectations of this position may be subject to change.

Frontier Airlines, Inc. is an equal opportunity employer and, as such, is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids, and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.