As a member of the End User Technology Desktop Engineering Team, you will be responsible for the administration, automation, and ongoing delivery of a modern, secure, and efficient Windows desktop environment. This includes automated desktop provisioning, monthly patching, application packaging and deployment through Microsoft Intune, and Tier 3 desktop support. You will also play a key role in medium to large-scale enterprise projects, providing both hands-on technical support and strategic guidance.
Key Responsibilities:Design, implement, and maintain automation solutions for:
Desktop builds (Autopilot/Intune)
Application packaging and deployment (Win32Apps)
Monthly and zero-day patching (Microsoft Autopatch and vendor solutions)
Azure Virtual Desktop (AVD) management and optimization
Build and maintain automated processes for deploying Windows 10/11 desktops
Troubleshoot and resolve complex Tier 3 desktop issues
Manage application deployment and patch updates using Microsoft Intune
Work with Autopilot for provisioning and imaging end-user devices
Manage and maintain Azure Virtual Desktop (AVD) environments
Collaborate with vendors (e.g., Microsoft) to resolve escalated issues
Document technical processes and participate in continuous improvement initiatives
Operate within ITSM ticketing systems to track, manage, and resolve incidents
Leverage Group Policy, Microsoft Entra (Azure AD), and MDM solutions for device configuration and compliance
Required Skills:Windows patch management (Windows 10/11)
Microsoft Intune (application packaging, Win32Apps, device management)
Azure Virtual Desktop (AVD) – deployment, automation, support
Autopilot for device provisioning
Troubleshooting Windows-based end-user devices
Scripting and automation (PowerShell preferred)
Qualifications and Experience:Bachelor’s degree in IT, Computer Science, or a related field—or equivalent professional experience
Minimum 5 years of hands-on IT experience in a desktop engineering or systems administration role
Proven expertise in:
Microsoft Intune
Windows patch management, including Microsoft Autopatch
Win32App packaging and deployment
Autopilot and automated provisioning
Azure Virtual Desktop (AVD)
Familiarity with Entra ID, Group Policy, and MDM solutions is a strong plus
Industry certifications (Microsoft, CompTIA, etc.) are desirable
Strong analytical, troubleshooting, and communication skills
Soft Skills:Proactive and solution-oriented mindset
Strong documentation and process improvement skills
Ability to work independently and within a team environment
Comfortable collaborating with cross-functional teams and vendors