Company Description

At Sutherland, we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Dialer Associate Manager

If you are a Dialer Lead looking for a global career, do not miss this opportunity!

Job Description

Sutherland is seeking for an attentive and goal-oriented person to join us as Dialer Administrator. At Sutherland, we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals, and we are looking to add a Dialer Administrator.

 

Dialer Administrator gets to:

 

Perform daily uploads, downloads, and importing of dialer schedules.Document activities for outbound dialer.Analyze dialer-output data to identify potential problems/issues.Run payment reports regularlyCreate and update dialing campaigns. Filter, list strategies and reports.Monitor and adjust performance of the dialer systems.Complete other duties as assigned by the markets.

 

Qualifications

Our most successful candidates will have:

Intermediate to advanced proficiency level with Microsoft ExcelWorking knowledge on a dialer system and auto-dialer operation/conceptsWorking knowledge on basic statistics and ability to comprehend and analyze dialer-output dataBasic understanding of database-design principles, data structures and optimizationsAbility to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems