Spectrum’s Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences. The diversity of experience available within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist.  We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.

Responsible for providing direction and leadership to the Service Activation department - maintaining system integrity and overseeing the existing provisioning systems, deployment of new products, and assisting with projects.

BE PART OF THE CONNECTION

As a LEAD DEVOPS ENGINEER o­n the Provisioning Quality & Reliability SCI team, you’ll lead production support tasks including troubleshooting of system and data issues for both divisional and national systems. This role will be part of the Production Engineering support team and be the first line of contact for production issues. This role may also include administration and support of third-party software. The Lead DevOps Engineer should have expertise with technology (inputs, outputs, and processing flows), and be an outstanding communicator.

WHAT OUR LEAD DEVOPS ENGINEERS ENJOY MOST

Actively and consistently supports all efforts to simplify and enhance the customer experience.Work in conjunction with developers, testers, stakeholders, offshore vendors, and deployment teams to assist in creating software deployment plans.Single Customer Issue tickets and escalations are completed within SLAIndividual order fallouts are tracked and resolvedTrack critical KPIs that will drive team efficiencyRepresent the team on IT outages / Incident bridgesLook for opportunities to automate repetitive processes/stepsAct as an escalation point of contact for all front-line team (NFS/Repair/PAC) issuesDrive root cause analysis for any new issues/patterns identified by the teamMonitor and advise on system’s performance and reliability, mentor less experienced engineers.Lead project-related stand-up meetings/reviews and provides feedback for all documentation.Lead the day to day operations of the SCI team and maintain efficiency

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

Experience:7+ years of experience in Application/Platform Support in an Operations environment, specifically in a Tier 4 support model7+ years of telecommunications or related experienceEducation: Bachelor’s Degree or technical field or equivalent work experienceSkills:Must possess demonstrated strong verbal and written communication skillsEstablished knowledge in using ticketing and software tools such as: Remedy, Jira, Cherwell, Service Now, etc.Has thorough understanding of the Agile Software Development Lifecycle (SDLC)Should be a leader that can facilitate and build team consensusCompetent problem solver who can identify and resolve complex issues as part of a teamEstablished knowledge of order fulfillment and provisioning flows and systems such as order orchestration, inventory management, and service activationEstablished knowledge of database architecture, design, and implementationAbilities:Ability to read, write, speak and understand EnglishAbility to write clear technical documentation and runbooksHighly organized with exceptional attention to details and demonstrate a high level of ownership on all assigned tasksExtraordinary relationship management experienceEstablished sound business knowledge of disciplines outside of designated technical domainAbility to work under limited direction and handle multiple assignments simultaneouslySchedule:Full timeOffice environmentThis position is eligible to work in a hybrid work model (combination of in-office and remote days)

Preferred Qualifications

Understanding of robust software development processes and software configuration management policiesExperience with the Atlassian suite of products such as Jira, Confluence, FishEye, and CrucibleSome experience with Java programming

#LI-ZW1

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

This job posting will remain open until 2025-08-29 06:00 AM (UTC) and will be extended if necessary.

The base pay for this position generally is between $98,900.00 and $175,300.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

FCC Unit: 13541 Business Unit: PTECH Zip Code: 80111

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