**_Job Description_** **Job Title:** **Lead Development Manager ESI** **Department:** Business Development ESI **Reporting to:** VP, Business Development ESI & GES **BU Title:** Business Development **JOB PURPOSE & KEY OBJECTIVES:** Your position is intended to contribute to the optimization of sales opportunities, through the processing of inbound leads or incoming calls, according to ADP terminology via an international team of Lead Development Representatives (LDR). Your main mission is to manage the multi-country team that **validates and allocates** incoming leads internally as quickly as possible, allocating directly to the correct salesperson to progress when the potential is identified or rejected otherwise. In other words, you will manage the LDRs in each region that pass on the inbound opportunities generated for the Sales teams, holding responsibility for the processes and methods to do so effectively. **RESPONSIBILITIES:** + You need to be able to work autonomously and use your own initiative for day-to-day tasks in line offering overall strategic guidance to LDRs; + Get involved and collaborate on projects aimed at improving our processes, developing our team members and delivering on our commitments as a Team.; + Be able to constructively accept and receive feedback aimed at maintaining a high performance standard.; + Stay open to learn and develop continuously, in order to gain new skills needed and quickly adapt to changes and grow your career; + Learn about ADP’s values, conduct and other regulations, and reflect them both inside and outside the office; **OPERATIONAL RESPONSIBILITIES:** + Check, research and contact incoming requests for validation and allocation. + Work closely with marketing and sales teams by providing responses to phone referrals, incoming web forms, qualifying leads ensuring specific criteria (Discovery Document) + Accurately update and maintain Salesforce.com to ensure update and data completion. + Allocate leads as opportunities (“gained access” stage) for timely follow-up. **You will handle all incoming requests by:** - Guaranteeing their eligibility for Salespeople by segment; - Ensuring allocations according to the local rules defined for the fiscal year; - Qualifying the context and booking meetings and transmission to Salespeople; - Guaranteeing the quality of leads and information sent to Salespeople; **This implies and requires that you are aware of:** - the offers strategy and the commercial strategy of the company; - the sales teams, their activities and their territory distribution; - all the operational marketing plans and campaigns; - the qualification and meeting criteria; - Master SFDC tool; **PROFILE, EDUCATION AND EXPERIENCE:** Experience working in a target driven, lead generation environment preferable. Candidate must be comfortable with having in-depth discussions with team members, have knowledge of Social Media and Digital Research Methods. Previous CRM knowledge is very desirable (salesforce.com preferable) **Your Profile as a successful Candidate:** _Personal Characteristics/Attributes:_ 1. Target and results driven; 2. Entrepreneurial mindset, courageous and ambitious; 3. Adaptable and enthusiastic ; 4. Self-motivated and confident; 5. Emotionally intelligent and inclusive; 6. Have a good business acumen and commercial awareness; _Planning_ 1. Able to organise own workload effectively, prioritise and meet deadlines 2. Understands importance of process and quality standards. _Communication & Team Working_ 1. Communicate effectively, both verbally and in writing for your working Language and English; 2. Comfortable holding business discussions with high level executives; 3. Familiar with the role of Social Media in today’s sales environment; 4. Can build effective internal relationships as well, with key ADP stakeholders; 5. Develop and maintain effective and supportive relationships with colleagues (District Mangers, Sales Managers) and own team. _Resilience_ You are an enthusiastic professional, committed to team goals and able to remain calm under pressure and deliver on time. **Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, colour, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. **Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. **A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (https://www.adp.com/about-adp/awards-and-recognition.aspx) . **Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. **Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.