Job Description

Job Title: Lead DDT (Digitization of Distributive Trade) Engineering Excellence, Architecture and Integration)​

Location: UniOps Bangalore

ABOUT UNILEVER:

Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life – giving us a unique opportunity to build a brighter future.

Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.

ABOUT UNIOPS:

Unilever Operations (UniOps) is the global technology and operations engine of Unilever offering business services, technology, and enterprise solutions. UniOps serves over 190 locations and through a network of specialized service lines and partners delivers insights and innovations, user experiences and end-to-end seamless delivery making Unilever Purpose Led and Future Fit.

Brief Background

Distributive trade is a stronghold for Unilever, especially in the developing and emerging markets of South Asia, Southeast Asia, and Latam. It contributes approximately 70% of Unilever's turnover in these markets. The distributive trade landscape covers over 9000 distributors across 25+ countries and 50,000+ sales representatives, reaching nearly 8 million retailers.

The Digitisation of Distributive Trade (DDT) program aims to accelerate digitisation in the top seven markets (Brazil, Indonesia, Vietnam, Philippines, Thailand, Pakistan, and Bangladesh), collectively contributing around 5 billion Euros in distributive trade in turnover. The program focuses on enhancing growth through Retailer self-ordering (20% +), better service, higher on-shelf availability, and assortment growth enabled by a common, global, future-fit platform. The DDT core platform is live in the top 5 markets, piloting and scaling up in Pakistan and Bangladesh.  

The DDT technology architecture is based on the “platform of platforms” approach, which leverages custom code, low code, and no code design underpinned by robust DevSecOps processes. Currently, the platform processes about 80K orders per day, resulting in 8 million Euros of Gross Secondary sales daily and is rapidly scaling up as rollouts progress.

The Role Summary

The ambition of the DDT technology platform is to be the world's largest global B2B platform in the FMCG, moving from China to Brazil.  Consequently, the role of Engineering, Integration and Architecture lead is critical to our ambition.  The technology landscape includes Google Cloud Platform, Looker, Adobe Commerce (Erstwhile Magento), Google Analytics, Marketing Automation, Loyalty, Solace, SAP BTP, MuleSoft, Spring boot, react native, etc., technologies underpinned by the DevSecOps which includes JIRA, XRAY, Jenkins, SonarQube tools etc. The primary responsibilities for the role will be:

1.  Optimal application performance across the User Journeys in line with defined NFRs (nonfunctional requirements). Ensuring best-in-class app performance across personas and journeys.

In consultation and collaboration with Unilever Enterprise Architects, SI partners and product vendors design multimarket scalable architecture and drive platform stability, resilience and cost efficiency.   Ensure Platform compliance with Unilever Information security norms and policies, ensuring the platform is top-rated within Unilever.

Build and drive platform Engineering KPIs to secure stakeholders' trust and confidence. For example, all API performance should be below 2 Seconds, review and bottom performing database queries, database growth and archival management, etc.

Own and run Platform Engineering Governance, design challenge reviews, backlog, documentation, architecture compliance and outcomes.

As DDT Integration lead, work with the Unilever Integration team to design and operate interfaces across applications such as DECODE (Distributor Management System), etc.

As the DDT service owner, ensure that the platform meets and beats the Unilever SLA per service criticality for Incidents, service requests, and problem management.

Own and conduct periodic service delivery and engineering reviews with markets and drive action items.

Lead the Unilever Managers and IT partners team, fostering performance culture by providing clear direction and delegation.

Drive an “Engineering as a Product” mindset across all internal and external teams.

Team Structure ​

•Lead Engineering Excellence, Architecture and Integration - Manager Cloud Infrastructure, security and Architecture, Manager Application Support and Operations and Manager - UIM Apps.

Experience and Qualifications

Experience in business process analysis, design, and IT integration with third-party applications.

Proven knowledge and experience in cloud technical architecture and functional expertise in the B2B commerce domain.

Experience in at least two end-to-end large-scale implementations and 4-6 maintenance/development projects.

Thorough understanding of B2B commerce platforms like Adobe Commerce (Magento), headless e-commerce, DevSecOps setup, and CI/CD pipelines.

Exposure to the B2B commerce ecosystem, such as CRM, loyalty management, help desk, marketing solutions, analytics, ERP integrations, open APIs, mobile app lifecycle management, React Native Apps, CDN, NoSQL databases, etc.

Familiarity with modern technologies and trends like social commerce, digital payment integrations, delivery optimisation tools, IoT, etc.

Proven knowledge of cloud integration, including web services (APIs), microservices, and middleware technologies (e.g., BTP, MuleSoft).

Proven experience with delivery models in Agile, Scrum, and Squad frameworks involving both country business teams and vendor partners.

As the role is global, the successful candidate must work flexibly to accommodate time zone differences.

Experience working with global business, BEM, business partners, Geo IT, and extensive vendor teams.

Leadership Skills

Passion for High Performance: Takes personal responsibility for execution and results, motivating others to deliver quickly.

Personal Mastery: Sets high standards and builds personal well-being and resilience.

Talent Catalyst: Invests in people, coaching individuals and teams to realise their full potential, fostering an inclusive and empowering environment.

Consumer Love: Brings the voice of the consumer into all activities.

Business Acumen: Identifies opportunities for profitable growth.

Key Interface

Chief Technology Officer and Chief Product Officer

Platform and Squad leads

Lead Business Analysts, SMEs and architects of the program

Program leads of respective markets