Join a team recognized for leadership, innovation and diversity

Job purpose:

Supports service and projects organization by processing work packages / 
managing requests in a timely and correct manner.

Responsibilities:

Processes a wide variety of maintenance related activities between Honeywell and customers: records, changes in the list of equipment or obligations covered by the contract (escalations), cancellations, re-registrations;RQB - reactive quoted: creation, re-creation, additions and deductions;Operates changes according to process requirements in various existing records Initiate, get approvals (if necessary) and complete billing related to contracts, reactive quoted, projects (full or partial billing);Analyzes and takes the necessary steps to resolve disputes (credit issuance and reflow);Investigates and resolves the interface errors that may occur in the system, works to prevent them from occurring, and addresses 
root causes;Process direct purchase requests as instructed by the project managerPerform business reporting based on business requirements, following the required frequency;

YOU MUST HAVEMinimum college graduate; bachelor degree preferred;Minimum 1 year experience on Sr Customer Experience Specialist roleEnglish - main languageERP knowledgeMicrosoft Office suite 

WE VALUE:

Technical knowledge specific to (stated field)Good communication skillsGood administration skillsAn ability to take initiative and work with limited direction

ABOUT HONEYWELL

Honeywell International Inc. invents and\ncommercializes technologies that address some of the world’s most critical\nchallenges around energy, safety, security, air travel, productivity, and\nglobal urbanization. We are a leading software-industrial company committed to\nintroducing state-of-the-art technology solutions to improve efficiency,\nproductivity, sustainability, and safety in high-growth businesses in\nbroad-based, attractive industrial end markets. Our products and solutions\nenable a safer, more comfortable, and more productive world, enhancing the\nquality of life of people around the globe.

In October 2024 Honeywell announced\nthe spin-off of our Advanced Materials business to become a\nstand-alone publicly traded company, independent of Honeywell. Our intention is\nthat this role, dedicated to the Advanced Materials business, will be a part of\nthis future transaction when the separation occurs.

Honeywell recently announced plans to sell its\nPersonal Protective Equipment (PPE) business to Protective Industrial Products,\nInc. (PIP®), a portfolio company of Odyssey Investment Partners. At this time,\nwe anticipate that the deal will close in the first half of 2025, subject to\ncustomary closing conditions. We expect this role, dedicated to the PPE\nbusiness, will be part of this future transaction when it closes.

Additional InformationJOB ID: HRD260487Category: Customer ExperienceLocation: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,RomaniaNonexemptGlobal (ALL)