Position Summary

As a LifeSpa Lead Coordinator you will partner with the Spa Manager to ensure the LifeSpa Coordinator Team provides exceptional guest service at the front desk.  You will also assist with administrative duties and serve as the leadership point of contact when the Spa Manager is not available.

Job Duties and Responsibilities

Answers incoming calls, listens to our guests’ needs to schedule appointments or give service recommendations, and collects payment for servicesCleans and stocks shelves as necessary when products are low, or retail product order is deliveredDrives service and retail awareness through individual and LifeSpa designed promotionsLeads, develops, and oversees the LifeSpa Coordinator teamCreates the coordinator monthly schedules to manage to the front desk payroll budgetAssists the Spa Manager with documenting Guest Challenges (Listen, Empathize, Apologize, Fix/Follow Up) and works with Spa Manager to resolve guest challengesAssists the Spa Manager to ensure guests are pre-booked 40% of the time or more per dayAchieves 100% or more of monthly retail goalEducates coordinators on daily revenue needs and sets goals based on cross sales needed Serves as a positive role model to all team members to create a happy work environment​

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Position Requirements

High School Diploma or GED1 to 2 years of leadership, customer service/receptionist experience in the salon and spa or retail industryIntermediate computer skills and proficiency in Microsoft Office SuiteAbility to work a minimum of 20 hours a week

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​ Preferred Requirements

1 to 2 years of experience as a LifeSpa Coordinator

PayThis is an hourly position with wages starting at $17.50 and pays up to $20.50, based on experience and qualifications.

Benefits

All team members receive the following benefits while working for Life Time:

A fully subsidized membership

Discounts on Life Time products and services

401(k) retirement savings plan with company discretionary match (21 years of age and older)

Training and professional development

Paid sick leave where required by law

Full-time Team Members are eligible for additional benefits, including:

Medical, dental, vision, and prescription drug coverage 

Short term and long term disability insurance

Life insurance

Pre-tax flexible spending and dependent care plans

Parental leave and adoption assistance

Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave

Deferred compensation plan, if the team member meets the required income threshold

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.