Lead Coordinator, HR Service Center Job Description **Lead Coordinator, HR Service Center** **What is the Job about** A fundamental for this position is a well-developed HR knowledge base within HR processes that covers Grundfos’ defined employee journey; I consider, I begin, I perform, I learn & grow, I change, and I leave,to coordinate and administer a variety of HR processes and activities, covering multiple/different HR activities within a HR area or across functional areas. - Day to day HR operational contribution in ‘FRONT desk’ when global HR support is given to all Grundfos employees, managers, and HR Business Partners on how to handle HR tasks / HR processes, coordination of the HR tasks / HR processes between HR expertise areas and administration of well-defined HR tasks within Grundfos HR processes.Explains fact, policies and practices related to the HR process area. - For the administration of tasks within compliance and GDPR rules different IT systems are used. -Compliance gatekeeper for the HR process RASCI and local labor law / regulation when supporting locally defined HR tasks in the ‘BACK office’ e.g., contract preparation, payroll and time tasks, master data management, learning administration, refund of learning costs or off boarding administration.Here it is expected to have a broad understanding of Grundfos business and strategy, the HR machine room and strategy, and take an end-to-end perspective when being responsible for influence end-to-end HR process for user satisfaction and continuous improvement. - 60 % of the tasks are repetitive as they follow a defined procedure. Within this 60 % work duties are not difficult and with low complexity. Nature of communication is conveying information from one source to another. Common interaction with internal stakeholders on simple matters. - 40 % of the ‘BACK office’ is handholding deviations to defined HR processes. Coordination with high complexity, drive local and global projects for decision making, stakeholder management in projects for process improvement, prepare common HR communication, checks and corrects problems that are not immediately evident in existing systems and processes, responsible for new HR templates within HR Service center. Stakeholders within HR and outside HR.Sparring partner for the Center manager/Supervisor in relation to efficiency gains, HR process design, KPI’s, project planning, HR presentations. Training activities for other HR colleagues. - Follow up on deliveries and processes for the team _._ KPI’s are defined and monitoreddaily. - Professional level, the role delivers under general supervision. **Your main responsibilities** **HR Operations and Administration** + ‘FRONT desk’ (First point of contact) for HR globally in Grundfos; provide HR support and guidance to all employees working for Grundfos via answering phone and via requests coming via self-service solutions e.g. the HR Service Portal. Working in ‘FRONT desk’ requires a specialist knowledge of different HR IT systems and a generic knowledge of Grundfos globally defined HR processes and tools and locally HR defined rules and processes aschecks and corrects problems that are not immediately evident in existing systems and processes are within responsibility as training other colleagues in the role. + ‘Back office’ task can depend on the country supported by HR Service Center e.g. complexity of local labor law, size of country, accesses to local HR systems. + Administration and coordination of HR activities defined by country in process description and workinstruction, tasks are within employee journey described above e.g. pre-join activities, on-boarding activities, contract modification, time & attendence management, reporting, payroll support, learning administration, invoice handling, offboarding administration, etc. + ‘Back office’ tasks can be administration and coordination of a global HR proces e.g. Grundfos Shares program, Masterdata, Position Management, PDD, etc + ‘Back office’ task is planning and conduction training activities for other HR colleagues. + Act as a key contributer to build up the knowledge ‘Shadow’ within the scope of HR Service Center a sparring partner to help improve the team competence. + Planning FRONT duties for the team. **HR policies and processes** + Drive defined projects in HR Services or in collaboration with Country HR in the country supported e.g. improvemnet of process documentation, defining and design new processes or streamligning workflows for HR collaboration and user centricity, improvemnet of requests and HR Service portal, optimizing service guidelines. + Drive and monitor defined efficiency gains for process improvement and user satisfation. + Monitor and drive maintenance of country specific and global HR knowledge base on HR Service portal. + Contibute to knowledge sharing between the global HR service centers + Compliance gate keeper noting differences from standard processes, drive for correct process to be implemented and escalate if needed + Follow up on team on end-to end deliveries and processes _._ KPI’s are defined and monitoreddaily for efficiency. **HR Relationship Management and Stakeholder Engagement** + Ensure information flow to ‘FRONT desk’ for check and involvement in preparing the general communication send by ONE HR + Initiate support to managers and employees on HR yearly cicle and defined HR tasks + Work across the HR organization and take part in local and global HR projects + Support manager with building strong relationships to do the coordination with internal and external stakeholders to ensure alignment across the business + Ensure strong relationships with internal and external stakeholders for proactive communication and implementation of changes in HR processes, workflows within HR, local legislation, coordination, and drive alignment across the business on HR tasks and processes. + Offer expertise support to relevant stakeholders. **Project Participation and Process Enhancement** + Support manager with knowledge sharing and continuous process improvement within and across the global HR service center setup. + Initiate, coordinate, and drive activities and projects for e.g., HR process improvement, new HR templates to be implemented, Systems to be upgraded. + Engage employees across HR for participation in e.g., continuous improvement projects. + Support manager to investigate operational risks across HR and identify possible solutions for continuous improvement and user satisfaction. + Support and manage the discussion and process to the agreed result. + Support the implementation of global HR standards into HR Service Center procedures. + Support the country streamlining in given scope. + Responsible for follow up on deliveries and processes. + Deliver high quality analysis and recommendations. + Investigate, describe, and recommend solutions to improve processes and systems. + Other tasks assigned by manager **Your background** + College or University Degree within HR, Organization or Legal / Labor law + Preferably 3-4 years of relevant work experience in HR + Peferably experience from a shared services environment + Solid knowledge of the tasks, processes, and activities within HR. + Preferably understanding of the relevant systems, local laws, and regulations where applicable, for the HR area. + Experience driving developed processes within HR. + Experience working with streamlining, process improvement and efficiencies. + Experience with design of well-defined HR processes + Ability to lead processes or projects. + Ability to lead a business process within HR. + Experience and flair for working with HR systems (SAP, SuccessFactors, etc.) + Language requirement: English fluent level + Experience working with streamlining, process improvement and efficiencies Information at a Glance **Job details** Workplace: Onsite Position Job Location: Shanghai, Shanghai, China Contract Type: Full-Time Employment Type: Regular