Courteously and warmly greet visitors, providing an exceptional first impression, and a thorough explanation and personalized recommendation of the Visitor Center wine experiencesManage all aspects of the reservation process, including booking or modification of reservations, accurate entry of information for walk-in guests, information useful to hosts to personalize guests’ experienceAnticipate and proactively address guest needs and questions to ensure a comfortable and enjoyable experienceCoordinate/flag special requests, including dietary restrictions, seating preferences, special celebrationsBuild and maintain strong relationships with guests to foster loyalty and repeat visitsCollaborate seamlessly with front and back of house teams to ensure smooth operations and timely serviceMaintain a clean and organized reception area, presenting a welcoming and professional image at all times.Handle guest feedback and complaints with professionalism and discretion, escalating to management as needed for prompt resolutionUsing the table management software (Tock), strategically seat guests, update table status to expedite service, and ensure wait times are kept to a minimumMaintain and organize a wait list, notifying guests when tables are available using the reservation systemProvide comprehensive information and history about Mumm Napa, the wines, the Mumm Napa Wine Club, menus, special events or promotions, merchandiseAssist in the wine shop as needed, processing routine transactions through the point-of-sale system (Commerce7)Assist guests with tailored recommendations on local attractions, including other wineries, restaurants, hotels, etc., leveraging extensive knowledge of the area.Stay updated on industry trends, local events, and competitor offerings to provide accurate and relevant recommendationsOffer a gracious good-bye to each guest, thanking them for visiting and inviting them to return

Key Competencies:

Warm, welcoming and gracious characterA proactive and guest-focused approach to service deliveryExceptional communication, interpersonal and guest service skillsExcellent spoken and written English skillsProficiency in reservation management software and relevant computer skillsStrong organizational skills and ability to multitask effectively in a fast-paced environment

Minimum Qualifications

Must be at least 21 years of ageHigh school diploma or equivalent.Previous experience in a fast-paced, high-end hospitality environmentClean and professional appearanceFlexible schedule including weekends, some holidays and evenings as required by the business’ operational needs

Preferred Qualifications

2 to 5 years’ experience as a fine dining restaurant or luxury hotel host/hostess or concierge  Intermediate computer skills: experience with CRM or other database system, or restaurant reservations or table management system preferredForeign language skills are a plusA degree in hospitality, tourism or related field is a plusKnowledge of wine and wine productionIn depth knowledge of local Napa Valley attractions, wineries, restaurants, hotels, etc.

The salary range for this role, based in California, is $24-26/hr and is eligible for tips and commissions. Base salaries are determined during our interview process, by assessing a candidate’s experience, skills against internal peers and against the scope and responsibilities of the position.

Job Posting End Date:

Target Hire Date:

2025-08-22

Target End Date: