About this role:

Wells Fargo is seeking a Lead Commercial Loan Servicing Representative.

In this role, you will:

Provide training and guidance to less experienced Commercial Loan Servicing representatives in interpreting and understanding complex policies as well as managing cross group projectsResearch, respond to and resolve complex inquiriesTrain others on complex loan agency inquiries and servicing language in loan documentation and interpretation, as well as an understanding of financial services and customer supportCoordinate and reconcile all loan advances and payments with member banks and customers and books letters of creditSupport loan trading and assignmentsPrioritize work and provide day to day work leadership and mentorship to the support teamLead or contribute to customer issue resolutions that require coordination amongst various teamsCollaborate and consult with peers, colleagues and managers to resolve issues and achieve goalsInteract with internal customersReceive direction from leadersExercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

6+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

Extensive understanding of CMS loan documents

Possess thorough understanding of the CREFC guidelines and regulations

In-depth understanding of CMS business cycle

Have regular calls with all line of business; understand and articulate to the requirement from the stake holders for the smooth course of the processes

Identify risks and suggest robust control plans

Strong process knowledge to resolve process related questions and issues from the team and reduce the queries going to the LOB.

Generate systems queries of Loan Information, as when required/requested

Complete tasks that require the review of reports, system data, loan documentation, and other collateral or loan related information

Perform quality reviewer roles and responsibilities for multiple sub processes

Good problem solving and analytical skills

Take a lead role in developing and implementing best practices.

Exhibits detail-oriented skills

Analyze complex data and make decision for final reconciliation

Ability to communicate well with US counterparts and build relationship with business Partners.

Able to conduct process trainings followed by coaching and mentoring trainees

Job Expectations:

Uniform Commercial Code (UCC) is a process which involves in creating Lien on the properties. UCC filings are effective for every five years and filings are renewed until the maturity of the loan to sustain the lien on fixture and filings. Wells Fargo provides only the servicing of the loans from funding until loan payoff. UCC is nothing but, “Taking lien on fixtures & Filings” – There is always 1st lien by Wells Fargo. UCC team Verify UCC documents for the collateral and upload the information into the applications.

University degree in Business or related discipline

Experience of 5+ years in commercial mortgage loan servicing

Excellent communication - verbal and written

Working knowledge of MS Excel, MS Word MS Access

Ability to accurately process high volumes of work within established deadlines

Ability to adapt to change

Flexibility towards work on different processes/assignments

Working with teams and be an active participant

Exhibits a commitment to the company

Ability to set priorities, plan and organize work

Demonstrates/maintains professional conduct under all circumstances Ability to conduct process trainings as when required

Ability to work independently and generate MIS reports for the process

Takes ownership for the responsibilities

Motivates oneself and the team in achieving team goals

Working from office all the business days

Posting End Date: 

30 Jul 2025

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.