Job Title: Lead Client Care Assistant (Reception Team Leader)

Location: Village Vet, St Albans

Job Type: Full-time, Permanent

Hours: 42 Hours per week, 8 Hours per day

Shifts:  5 days per week. Monday-Friday shifts include: 8:00-16.30, 10:00-18.30, 11.30-20:00, 1:4 Saturdays: 8.30-16:30 and 1: 4 Sundays: 9:00-14:00

Are you ready to take on a key role in delivering exceptional client service and supporting the front-of-house team?

Village Vet has an exciting opportunity for an experienced Client Care Team Leader to join our fantastic team! This role provides you with the chance to lead by example and boost the morale of your colleagues. It is ideal for those who wish to make a meaningful impact in a workplace that values their skills and contributions.

Your role and responsibilities

Working closely with senior managers and all departments in the hospital to deliver and promote practice objectives.

Define, develop, implement, and communicate our client service standards, policies and procedures to ensure optimum service is always given

Demonstrate positive leadership by always leading by example to motivate and support an experienced team of 5 Client Care Assistants

Lead and encourage outstanding client and pet care from all team members

Be a presence within reception, lead by example by engaging with colleagues, clients and their pets in day to day duties such as: answering telephone calls, booking appointments, dealing with general queries

Assisting with insurance claims

Ensure all customer complaints are dealt with swiftly and efficiently

Financial reconciliation, banking, petty cash

Debt Management

General practice administrative tasks

Essential Requirements

Experience of managing a team

Customer service experience

Experience of working within a front-of-house team

Veterinary experience preferable

Benefits

5 weeks holiday plus bank holidays and Birthday Leave.

Career progression opportunities 

Staff discount schemes 

Life Assurance 

Enhanced sickness pay 

Enhanced equal family leave

Employer contribution pension scheme   

Wellness program including:  

Employee assistance program 

Eyecare voucher scheme 

Free annual Flu jab 

Cycle to work scheme 

Recruitment referral reward scheme
 

About Us
We are a well-established, RCVS accredited, small animal primary care practice that covers the locations of London, Hertfordshire, and Cambridgeshire.

Alongside all our primary care services we also have a 24-hour continuous care hospital made up of our highly certified specialists and general practice staff to ensure the highest form of veterinary care for the benefits of pets and clients alike. We take pride in our excellent reputation for friendliness and a high level of expertise.

Village Vet is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.  

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.  

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose. 

To submit your application, please click the 'Apply now' button at the top of the screen. Or, for any questions, contact: careers@linnaeusgroup.co.uk 

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Salary Value: £31,000;

Salary Description: per annum;