More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits. Position Summary We are seeking a skilled SAP IS-U Exceptions and BDEx Configuration Specialist to support and optimize exception handling within our SAP Utilities and BDEx environments. This role is critical in managing exception-based processes across the IS-U landscape, including billing, device management, service orders, accounts receivable, customer service, and meter-to-cash operations. The ideal candidate will have hands-on experience configuring and maintaining exceptions within SAP IS-U and will collaborate closely with both IT and business stakeholders to ensure smooth exception resolution, accurate assignment routing, accurate exception closure conditions, proactive alerting, and optimal process design. Responsibilities + Configure and maintain exception handling in SAP IS-U, particularly in areas such as billing, device management, and accounts receivable. + Analyze business processes and identify opportunities to introduce automated exception management, alerts, or workflow triggers. + Work with Customer Service teams to gather requirements related to billing exceptions, unbilled accounts, estimation issues, meter reading errors, and more. + Troubleshoot and resolve IS-U exception scenarios using standard SAP tools such as EMMA (Exception Management), Application Logs, and Work Item analysis. + Configure new BPEM (business process exception management) cases. Update configuration for existing BPEM cases. + Configure complex BPEM routing assignment logic. + Configure closure conditions, parent-child relationships, and other table setting that affect exceptions creation or exceptions processing. + Configure workflows, alerts, and monitoring tools to streamline exception resolution and minimize manual interventions. + Confirm BDEx licensing is up-to-date and configured correctly per environment. + Collaborate with IT developers to enhance or customize exception logic where required. + Develop documentation and provide training to end users on exception handling processes. + Participate in system upgrades, enhancements, and regression testing with a focus on exception-related impacts. Required/Basic Qualifications + Bachelors degree in Information Technology, Mathematics, Communications, Statistics, Business or Other Related Degree + In addition to required degree, nine (9) years related work experience + In lieu of Bachelors degree(s) AND 9 year(s) related work experience listed above, High School/GED AND 15 year(s) related work experience Desired Qualifications + Masters degree + SAP IS-U Certification + + years of SAP IS-U experience, including strong knowledge of exception handling within key functional areas (e.g., DM, Billing, Invoicing, FI-CA). Additional Preferred Qualifications + Hands-on experience with SAP EMMA and Application Log configuration. + Deep understanding of utilities industry processes such as meter reading, consumption billing, dunning, and collections. + Proven ability to interpret logs, troubleshoot process interruptions, and implement proactive exception handling. + Strong communication skills with the ability to work across technical and functional teams. + Experience with SAP S/4HANA Utilities or SAP Fiori applications for exception management. + ABAP debugging experience is a plus. + Familiarity with SAP Workflow configuration. + Background in regulated utility environments and knowledge of compliance requirements (e.g., audit trails, SOX). + SAP IS-U Certification or equivalent training. Working Conditions + Virtual - Work will be performed from a remote location. However, virtual employees should live within a reasonable commute to a Duke Energy facility. 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