Work Flexibility: Hybrid

What you will do-

Analyze and document business processes and workflows to identify inefficiencies and recommend improvements; Gather and document business requirements from stakeholders and translate them into technical specifications for IT development teams; Lead the evaluation, design, testing, and implementation of new systems or enhancements to existing systems.Collaborate with developers, project managers, and other stakeholders to ensure the timely and accurate delivery of system solutions.Conduct gap analysis and feasibility studies to evaluate potential system improvements.Create and maintain detailed documentation, including user guides, process flowcharts, and functional specifications.Ensure that system functionality aligns with business objectives by conducting system testing, including UAT (User Acceptance Testing); Provide end-user training and support to ensure proper adoption of new systems and processes.Serve as the key point of contact for troubleshooting and resolving system-related issues; Monitor system performance and implement strategies for optimization.

What you will need-

Required Skills :

Bachelor’s degree in Information Systems, Business Administration, or a related field.minimum - 7 years of experienceProven experience with process mapping, business process modeling, and requirements gathering.Strong knowledge of business systems, software development lifecycles (SDLC), and IT project management.Proficiency in business analysis tools such as Visio, JIRA, Confluence, Azure Dev Ops (ADO) or similar platforms; Experience with ERP, CRM, or other enterprise systems is a plus.

Preferred Skills and Experience:

Experience with SQL or other database query languages; Understanding of API integrations and data flow between systems; Familiarity with cloud-based applications and systems (e.g., AWS, SAP, Azure).Knowledge of data governance and data management best practices.Strong analytical and problem-solving skills, with the ability to identify and resolve complex business and technical issues.

Travel Percentage: 10%