About The RoleThe Lead Asset Protection Investigator will report directly to the Asset Protection Manager.

What You Bring To The Role

Identify, observe, and bring to closure incidents of external theft

Identify, investigate, and bring to closure incidents of internal theft

The ability to identify shortage and safety related issues within a retail store environment

Review and audit of procedures for all inbound and outbound merchandise

Conduct quality inspections on packaging and documentation ensuring all Asset Protection measures have been adhered too

Conduct physical building security checks and maintain proper building security standards

Conduct shortage and safety inspections and communicate findings to the Asset Protection Manager

Be the driving force behind weekly store inventories, identifying all forms of loss while suggesting creative shortage control solutions

Participate in the training of new hire associates to increase Asset Protection awareness

Train and support the Asset Protection staff (Greeters/Security)

Ensure the investigations team completes all investigations within the expected 5-7 day timeline

Ensure investigators are logging all their investigations in a timely manner

Ability to identify operational discrepancies and collaborate cross-functionally to resolve them

Help manage the store’s inventory process

Testify in court on behalf of the company, in any case, criminal or civil in which the Investigator is summoned

Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, and audits

What You Get To Do Everyday

2+ years of luxury retail Asset Protection experience

Flexibility to work nights, weekends, and holidays as needed

Effectively partner with store leadership on Asset Protection processes and initiatives 

Strong knowledge pertaining to physical security equipment including: CCTV and alarm equipment

Must have strong oral and written communication skills 

Ability to support off-site events as needed

Demonstrates the skill and willingness to take initiative and anticipate organizational needs including the ability to meet deadlines as required

Ability to read and interpret POS media and provide summary information about incidents

Ability to handle complex, time-sensitive situations while remaining calm and professional

Strong detailed knowledge of theft, statutory laws and regulations

Compensation, Benefits, + Perks

Employee Stock Purchase Plan

401K with Company Match

Medical, Dental & Vision Insurance

Paid parental leave

18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) & 10 Paid Holidays

Find out more about our Benefits here.

The expected hourly rate for this role is $24.95-$28.08. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. 

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.