Kforce has a client in Charlotte, NC that is seeking a Lead App Developer responsible for overseeing the development and implementation of conversational AI and IVR solutions. They will lead a diverse team of engineers and developers, working collaboratively to design, develop, and deploy AI-driven conversational interfaces. Responsibilities: * Lead and manage a team of 5+ full-time employees and 10+ contractors * Foster a collaborative and productive work environment * Provide mentorship and career development opportunities for team members * Maintain high standards of software quality and performance * Manage relationships with external vendors to ensure the delivery of high-quality services * Oversee the selection and management of contractors to supplement internal resources * Manage vendor performance to meet project goals * Oversee the design, development, and deployment of conversational AI solutions using platforms like Kore.ai, Dialogflow, etc. * Plan, execute, and oversee projects to ensure they are completed on time and within budget * Manage resource allocation and project priorities * Conduct regular project reviews and adjust strategies as needed * Drive innovation in conversational AI and IVR technologies * Identify opportunities for improving system performance and user experience * Stay updated with the latest trends and advancements in AI and IVR technologies Ensure integration with existing systems, particularly focusing on the Avaya tech stack including: * Avaya Experience Portal (AEP): Oversee the implementation and optimization of IVR solutions using AEP * Avaya Aura Communication Manager: Integrate AI solutions with Avaya Aura to enhance call management and routing * Avaya Contact Center Solutions: Enhance customer engagement through advanced contact center technologies