PURPOSE

 

We are seeking a talented and experienced Lead Analyst, IT to join our dynamic team and play a pivotal role in the implementation, optimization, continuous improvement, enhancement, support and maintenance of our SAP Vistex. In this role, you will be responsible for identifying business needs, analyzing processes, and making improvements, fixing complex issues, enhancing the implemented solutions as needed to our SAP Vistex rebates, commissions and Vizi reports. Your insights and recommendations will be instrumental in ensuring seamless transactions and enhanced customer experience.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

Business Process Analysis: Analyze existing business processes and workflows related to SAP Vistex Rebates and Commissions. Identify areas of improvement and optimization to enhance efficiency, accuracy, and customer satisfaction. Data Analysis: Evaluate data related to agreements, master data, sales, returns, credits and debits etc., Extract meaningful insights and trends from the data to inform decision-making and enhancements to SAP Vistex. System Evaluation: Assess the current SAP Vistex, including configuration, system enhancements, VIZI reports and leverage this knowledge to support, maintain and fix or enhance L3 type issues and requests by working closely with business stakeholders and other IT workstreams. Identify opportunities for process improvement, policy changes and system enhancements to meet evolving business needs. Solution Design: Collaborate with Vistex and development teams to design and propose solutions that address identified business needs. Create detailed business requirements documents for SAP Vistex enhancements. Review the functional design from sourcing partners for the complex enhancements and projects. Having techno functional knowledge on SAP Vistex preferred. User Acceptance Testing: Prepare test scripts, plan and conduct user acceptance testing (UAT) to ensure that system changes meet business requirements and user expectations. Review the testing from sourcing partners for the complex enhancements and projects. Documentation: Maintain comprehensive and up-to-date documentation of SAP Vistex configurations, functional designs, workflows, and user guides. Ensure that all stakeholders have access to relevant documentation. Training and Support: Assist in developing training materials and provide training to end-users, ensuring they can effectively use SAP Vistex system. Offer ongoing support to resolve issues and address user concerns. Vendor Management: Collaborate with Cognizant and Vistex teams to evaluate and implement new features, updates, and troubleshooting issues as needed. Compliance and Security: Ensure and comply with BFS data protection regulations, and security best practices. Other duties assigned: Ongoing Projects, Elevate S/4 deployment, upgrades etc.

 

MINIMUM REQUIREMENTS

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

 

A minimum of 7 years of experience in gathering and analyzing business and technical requirements and demonstrated proficiency in translating business needs into technical solutions. A minimum of 5 years of experience working with Vistex Commissions and Rebates, including Vizi reports and SAP Pricing, with a deep understanding of Incentive Management, Paybacks, Billbacks, Chargeback and Customer rebate business processes. Proficiency in data analysis and modelling tools and techniques, with a minimum of 3 years of experience in extracting meaningful insights from sales and distribution transactional data to inform business decisions and optimize vistex system. A solid understanding of sales operations, different sales processes including standard orders, contracts, installations, service, labor, master data, pricing, billing, agreements, revenue recognition, EDI and FI integration. Experience working within DevOps, agile project management methodologies, with a minimum of 2 years of experience in agile project environments, including user stories, deliverables, tasks, actions, sprint planning, and iterative development. Familiarity with Integration of other systems and proposing best practices in sending or receiving data. Ability to understand ABAP code and be conversant in debugging. Bachelor's degree from an accredited college/university or equivalent relevant work experience.

 

COMPETENCIES

 

Vistex Rebates and Commissions proficiency: A comprehensive understanding of various Vistex components, both Rebates and Commissions is essential. This includes knowledge of different configurations elements, required customization, development, keeping up with new features and developments of Vistex. VIZI reporting knowledge: Familiarity in building VIZI reporting solutions, configuration, customization to provide slice and dice of different vistex data and transactions. SAP Pricing: Proficiency in SAP S/4 Pricing is essential for defining the required configuration elements of condition technique supporting Vistex rebates and commissions. Documentation: Keeping existing documentation up to date with changes to the configuration, development etc., by updating configuration rationale document, functional design documents, preparing test scripts, user training documentation and knowledge article creation and update. Evaluates Problems: Evaluates and analyzes different types of information objectively to identify appropriate solutions; writes fluently, establishing the key facts clearly and interprets numerical data effectively. Technical Communication/ Presentation: Communicates with clarity and precision, presenting complex information in a concise format that is appropriate for the audience. Adjusting and Driving Change: Takes a positive approach to tackling work and embraces change; invites feedback relating to performance and deals constructively with criticism. Identifies the need for and drives change when required to achieve objectives. Focuses on Customers: Understands and anticipates customer needs and takes action to provide high-quality solutions and services to exceed expectations.  Demonstrates Business Acumen: Demonstrates working knowledge of the market, economic, legal, and regulatory environments and how they impact the business. Agile Best Practices: Understands how agility is leveraged in IT ways of working. Adopts agile best practices as appropriate throughout the assigned work lifecycle. Responds to feedback quickly based on comments from internal and external customers and needs of the market. Bias for Action: Takes initiative and identifies what needs to be done and acts without waiting to be asked. Executes work in a timely manner. Suggest improvements to current ways of working. SAP Pricing Certified preferred. Experience with DMP and TPM preferred but not required.

 

BFS COMPETENCIES

 

Business and Financial Acumen Demonstrates depth of understanding for the P&L and financial analysis Teaches business and financial acumen to others. Understands KPIs and how BFS makes money. Knows the different business segments and how they relate to one another. Understands customer sales and engagement. Demonstrates functional and/or technical expertise. Understands complex issues and demonstrates problem solving skills. Understands how to maximize business results regardless of industry cycle. Results Driven Holds self and others accountable. Communicates and sets clear goals with plans to deliver. Manages competing priorities effectively. Demonstrates appropriate urgency. Drives to exceed expectations in alignment with our BFS SPICE values. Embraces and follows best practices. Demonstrates self-starter, can-do attitude. Strategic Thinking and Decision Making Leverages resources and teams around them to solve problems and create mutually beneficial outcomes. Demonstrates willingness and courage to make tough decisions in a timely manner. Balances short-and-long term priorities Demonstrates proactive versus reactive thinking. Asks questions to identify root cause and analyze situations more accurately. Servant Leadership Demonstrates humility by putting others first. Builds trust-based relationships. Leads by example with kindness and respect. Collaborates well across all areas of the business. Advocates for others Actively listens to understand the meaning and intent of what the other person is communicating. Demonstrates authenticity and encourages others to do the same. Emotional Intelligence Demonstrates situational awareness – knows when and how to adjust leadership style in different situations. Demonstrates self-awareness – understands strengths and weaknesses. Demonstrates empathy – puts themselves in other’s shoes. Assumes positive intent. Growth Mindset Demonstrates a growth mindset; takes appropriate risks, fails fast and forward, learns from mistakes. Perseveres and champions growth, even in the face of resistance, ambiguity, or possible failure. Thinks like an owner with an entrepreneurial spirit. Demonstrates and encourages intellectual curiosity. Continuous learner; seeks opportunities and knowledge for personal and professional growth. Sees possibilities over problems – actively seeks solutions. Innovation Encourages out-of-the box thinking to create new ways of doing things. Continuously seeks to improve and simplify pain points in the business. Anticipates, embraces, and leads change. Develops and executes breakthrough strategies. Integrity Does the right thing even under challenging circumstances? Communicates with honesty. Consistently treats others fairly and equitably. Demonstrates reliability and does what they say they will do. Conducts tough conversations and delivers difficult messages with kindness and respect.

 

WORK ENVIRONMENT / PHYSICAL ACTIVITY

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

 

Subject to both typical office environment and outside locations with temperature and weather variations. Must be able to lift and carry up to 25 pounds. Occasional travel may be required

 

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