We are seeking a skilled and experienced Conversational AI Business Analysis Lead to join our dynamic team. This role requires a blend of business acumen, technical expertise in conversational AI technologies, and strong analytical capabilities. The ideal candidate will play a crucial role in understanding client needs and driving the development of new implementations and enhancements of existing conversational AI solutions to meet our growing business objectives.
Duties and Responsibilities
Gather and develop business requirements to design, build, and improve internal and external Conversational and Generative AI applications.
Act as a key liaison between the business stakeholders and the technical development teams.
Get familiar with the virtual assistant development teams to define and document functional and system specifications as user stories in JIRA.
Prioritize system and data functionality requirements based on user needs, business analysis and project constraints.
Create process models, specifications, diagrams, and charts to provide direction to product owners, developers and/or other stakeholders.
Communicates changes, enhancements, and modifications of business requirements to product owners, developers, and other stakeholders so that issues and solutions are understood and resolved in a timely manner.
Manage User acceptance testing (UAT) activities and perform business checkouts during release and deployment weekends.
Become familiar with Agile ceremonies and processes (i.e., backlog refinement / planning, requirements gathering, daily stand up, demo meetings etc.)
Monitor and analyze Chat data to identify areas for optimization and improvement.
Serve as a senior member of the team to provide guidance and on-the-job training to junior team members.
Assist with building and maintaining internal and external AI powered virtual assistants from design to final ideation.
Understand product vision, strategy, roadmap, and evolution of virtual assistants to help the team execute on key deliverables.
Assist in training and maintaining Natural Language and Knowledge Graph models.
Collaborate with cross-functional teams to align AI initiatives with overall business objectives.
Qualifications
Undergraduate degree or equivalent combination of training and experience
4-5 years of relevant professional experience including at least 3 years as a Business Analyst
Experience with data and process modelling of business requirements and use of process modelling tools.
Demonstrated success in helping design and build digital applications, strong preference for experience with Virtual Assistants, Generative AI, or other Conversational AI solutions
Demonstrated ability to achieve results while working in a cross functional environment
Demonstrated ability to implement and execute on agile principals with strong digital and technical skills
Strong project management skills with ability to multi-task and manage competing deadlines
Ability to work in close collaboration with a diverse global team
Team player with excellent presentation, communication, and interpersonal skills
Detail-oriented individual with strong analytical, critical thinking, and problem-solving skills
Nice to have
Financial Services Industry experience
Conversational and Generative AI experience
Good understanding of user experience and conversation design concepts
Experience with Kore.ai or related Conversational AI platform, OpenAI technology and LangChain frameworks
Experience with Natural Language Understanding, Knowledge Graphs, and LLM concepts
Knowledge of Agile Methodologies
Familiarity with using the JIRA tool
WHAT YOU CAN EXPECT FROM MORGAN STANLEY:
We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.
To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.
Certified Persons Regulatory Requirements:
If this role is deemed a Certified role and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks.
Flexible work statement
Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more.
Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.