Airport Operations – International Lead Agent AMS

We have a wide variety of career opportunities around the world — come find yours.

Airport Operations

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

Job overview and responsibilities

Under the direction of the Airport Operations General Manager, the Lead will assume daily responsibility for achieving service standards and operational objectives. The Lead is accountable for making decisions that impact the station metrics and provides front-line leadership, guidance and technical support. The lead is engaged operationally, to ensure the needs of the customer, the team and our operation are met; on a day-to-day basis. You are empowered to be flexible in meeting customer and employee needs whilst addressing the dynamics of our schedule. Working closely with and supported by the Management team you are expected to use your experience and knowledge to demonstrate a safe, caring, dependable and efficient ethos; to lead the frontline with drive and compassion, ensuring that we remain accountable for our performance.

Duties include but not limited to:

Lead daily operations across key areas: lobby, gates, premium services, club, baggage, and connections, ensuring employee and providers service, performance and safety standards are met.

Coordinate staff deployment based on schedule demands. Assign tasks, schedule breaks and overtime across departments. Uphold Uniform and grooming standards.

Conduct MOCHA audits and safety inspections. Support with aircraft damage, employee injury investigation, and safety performance (OSHA, LTI damages). Organize and attend monthly Internal safety meetings.

Support the General Manager with internal collateral and project work, meetings with internal teams, service providers, and airport authorities.

Demonstrate knowledge of premium service policies, club access, promotions, and marketing programs.

Conduct daily team briefings and complete mandatory regulatory and company documentation

Complete all mandatory regulatory and company required documentation of all activities

Support the station with daily admin and back-office work.

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Airport Operations – International Lead Agent AMS

We have a wide variety of career opportunities around the world — come find yours.

Airport Operations

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

Job overview and responsibilities

Under the direction of the Airport Operations General Manager, the Lead will assume daily responsibility for achieving service standards and operational objectives. The Lead is accountable for making decisions that impact the station metrics and provides front-line leadership, guidance and technical support. The lead is engaged operationally, to ensure the needs of the customer, the team and our operation are met; on a day-to-day basis. You are empowered to be flexible in meeting customer and employee needs whilst addressing the dynamics of our schedule. Working closely with and supported by the Management team you are expected to use your experience and knowledge to demonstrate a safe, caring, dependable and efficient ethos; to lead the frontline with drive and compassion, ensuring that we remain accountable for our performance.

Duties include but not limited to:

Lead daily operations across key areas: lobby, gates, premium services, club, baggage, and connections, ensuring employee and providers service, performance and safety standards are met.

Coordinate staff deployment based on schedule demands. Assign tasks, schedule breaks and overtime across departments. Uphold Uniform and grooming standards.

Conduct MOCHA audits and safety inspections. Support with aircraft damage, employee injury investigation, and safety performance (OSHA, LTI damages). Organize and attend monthly Internal safety meetings.

Support the General Manager with internal collateral and project work, meetings with internal teams, service providers, and airport authorities.

Demonstrate knowledge of premium service policies, club access, promotions, and marketing programs.

Conduct daily team briefings and complete mandatory regulatory and company documentation

Complete all mandatory regulatory and company required documentation of all activities

Support the station with daily admin and back-office work.

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

What’s needed to succeed (Minimum Qualifications):

Customer Service/Operational Experience

Previous supervisory/leadership experience

Secondary School Education or equivalent school leaving certificate

Must be fluent in written and spoken English

Strong Administration skills (Microsoft word, Excel, Emails)

Excellent knowledge of ATW airport operations procedures processes

Good technical knowledge of Airport applications (MAP, Aero, Shares, AIMS etc)

Proven track record of reliability

Ability to work under pressure in a calm, professional manner

Ability to think clearly and make logical decisions

Must be a true team player

Excellent verbal and written communication skills

Demonstrate outstanding leadership skills and initiative.

Must be willing and able to work all shifts (early/late) on a rotating shift pattern

Must be well groomed in appearance, be reliable, dependable and strive for high quality work

Must be legally authorized to work in the Netherlands for any employer without sponsorship

Successful completion of interview required to meet job qualification

Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

Bachelors DegreeInternational GSC qualifiedWorking knowledge of the regionWhat’s needed to succeed (Minimum Qualifications):

Customer Service/Operational Experience

Previous supervisory/leadership experience

Secondary School Education or equivalent school leaving certificate

Must be fluent in written and spoken English

Strong Administration skills (Microsoft word, Excel, Emails)

Excellent knowledge of ATW airport operations procedures processes

Good technical knowledge of Airport applications (MAP, Aero, Shares, AIMS etc)

Proven track record of reliability

Ability to work under pressure in a calm, professional manner

Ability to think clearly and make logical decisions

Must be a true team player

Excellent verbal and written communication skills

Demonstrate outstanding leadership skills and initiative.

Must be willing and able to work all shifts (early/late) on a rotating shift pattern

Must be well groomed in appearance, be reliable, dependable and strive for high quality work

Must be legally authorized to work in the Netherlands for any employer without sponsorship

Successful completion of interview required to meet job qualification

Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

Bachelors DegreeInternational GSC qualifiedWorking knowledge of the region