As the face of our customers, here’s what you will do:

Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

What are your responsibilities:Consists of the same work as that of a Customer Service RepresentativeAvailable for both internal and external customersWork with team members to attempt to resolve customer problemsResponsible for, but not limited to, day to day leadership, encouraging employee empowerment, coaching, feedback and input to managementAct as team coordinator and encourages goal achievement and accountability at the front lineMay be required to give instruction and training to employees of the same or lower classification covered by the AgreementAn SDCS who possesses or obtains a language qualification may be required to use such qualification in the course of their dutiesPerform other functions within the scope of their duties to provide quality customer service

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

As the face of our customers, here’s what you will do:

Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

What are your responsibilities:Consists of the same work as that of a Customer Service RepresentativeAvailable for both internal and external customersWork with team members to attempt to resolve customer problemsResponsible for, but not limited to, day to day leadership, encouraging employee empowerment, coaching, feedback and input to managementAct as team coordinator and encourages goal achievement and accountability at the front lineMay be required to give instruction and training to employees of the same or lower classification covered by the AgreementAn SDCS who possesses or obtains a language qualification may be required to use such qualification in the course of their dutiesPerform other functions within the scope of their duties to provide quality customer service

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

What’s needed to succeed (Minimum Qualifications):

High School Diploma or equivalent school leaving certificateMinimum of 2-3 years previous work experience inairport operationsProven track record of reliabilityProfessional image and appearanceStrong communication skillsConflict resolution and decision making, with the ability to leadMust be fluent in English and Dutch (written and spoken)Flexible approach to work standards and dutiesPublic contact / customer service experienceMust be able to work any shift/any day including holidays, weekends and/or nights in a 24 hour operationAttendance is required at work locationMust be able to live and work inthe Netherlands without visa sponsorship or supportSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

Bachelors DegreeInternational GSC qualifiedWorking knowledge of the regionWhat’s needed to succeed (Minimum Qualifications):

High School Diploma or equivalent school leaving certificateMinimum of 2-3 years previous work experience inairport operationsProven track record of reliabilityProfessional image and appearanceStrong communication skillsConflict resolution and decision making, with the ability to leadMust be fluent in English and Dutch (written and spoken)Flexible approach to work standards and dutiesPublic contact / customer service experienceMust be able to work any shift/any day including holidays, weekends and/or nights in a 24 hour operationAttendance is required at work locationMust be able to live and work inthe Netherlands without visa sponsorship or supportSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

Bachelors DegreeInternational GSC qualifiedWorking knowledge of the region