Join a team recognized for leadership, innovation and diversity\n\n\n

The future is what you make it.

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We have an immediate opening for a Lead Advanced Field Service Technician at our Markham office, reporting directly to the Service Manager. You will be responsible for leading successful on-site installation, servicing and repair process of complex equipment and systems, responding to and resolving service calls, providing technical support, and solving problems for Honeywell customers located across the GTA and Southern Georgian Bay.

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Additional responsibilities related to the technical delivery of small service jobs, time and material work and preventive maintenance may be assigned as well. You will follow detailed work instructions and amend any outdated or incorrect instructions with the help of Engineering teams. These customers will have various products installed that fall into life safety, fire, and security systems category as well as their associated computer systems. The goal is to ensure system up-time and efficiency.

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Be the face of Honeywell to the customer and interact directly with end-users, peers, and competitors. Share knowledge of Honeywell solutions to improve efficiencies and team ability. Become a technical specialist for sophisticated Honeywell solutions/product offerings.

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This is your chance to join an outstanding organization in which you will receive competitive pay and benefits. This position will provide the opportunity to further your career and develop your technical skills in an exciting and challenging atmosphere.

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Key Responsibilities:

\n\n\n\tProvide customer software and hardware support to remote deployment teams for a globally Integrated Solution\n\tResolve customer challenges quickly and efficiently\n\tConduct reactive maintenance, preventative maintenance, installation, or repair work orders\n\tAnalyze system logs and perform routine audits to improve system performance and efficiency\n\tTest, calibrate, and verify system and peripheral devices.\n\tVerify system functional performance to ensure proper operations according to contract requirements and shop drawings/sequence of operations.\n\tPerform system backups and install appropriate updates and patches\n\tProvide software and hardware design, development and implementation support\n\tAssist customer with Life Cycle Management and software upgrade planning and deployment strategies\n\tUpdate customer drawings/documentation with any configuration or model changes\n\tProject management of and/or participation in delivery of small service or install jobs, including but not limited to, engineering, drawings, programming, documentation, installation, management of sub-contractors, start-up, testing, and customer acceptance. \n\tBuild and maintain accurate records, reports, system configuration documentation and action lists\n\tLead and document reoccurring meetings both with customer and internal\n\tFormal reporting and site documentation\n\tMentor and train Jr. Field Service Representatives\n\tRespond to and resolve complex emergency service calls as required in accordance with customer contract deliverables. Complex service calls include those on integrated and multi-vendor systems.\n\tAbility to cover on-call rotation for sites\n\n\n\n

YOU MUST HAVE

\n\n\n\tPost-Secondary education in related field\n\tMinimum of 5 years of field experience in electronics or computer programming/administration\n\tTraining/Certification on Honeywell software programming tools\n\tTraining/Certification on networking protocols and products\n\tValid G driver’s License\n\n\n

 

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WE VALUE

\n\n\n\tAdvanced knowledge of Microsoft Active Directory\n\tCFA and/or electrical/Electronic diploma \n\tExperience with fault finding/repairs of electronic equipment or maintenance of IT systems including hardware and software (server management, network configuration/troubleshooting\n\tKnowledge and experience working with Domain Services, Microsoft Windows Operating Systems, and Visio\n\tExperience with Honeywell BAS product line, security knowledge of DVM, CCTV, and Temaline\n\tExpertise in the Access control and CCTV fields\n\tExpertise working in a server-based environment\n\tPrevious electronic security industry experience\n\tPrevious technical / installation experience\n\tA solid grasp of network communications technology\n\tApplication Programming Experience (JAVA, Apache Tomcat, VB Script)\n\tExtraction and manipulation of reports\n\tUpbeat, inventive, eager to learn, proactive with autonomous problem-solving ability\n\tAbility to lead, mentor and transfer knowledge\n\tSuperb communication, interpersonal and organizational skills\n\tComputer Science background\n\tPrevious customer service experience\n\tTechnical/professional certificate\n\tAbility to read and interpret mechanical/electrical drawings and diagrams\n\tBilingual in French and English\n\n\n

 

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Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Additional InformationJOB ID: HRD262089Category: Customer ExperienceLocation: 85 Enterprise Blvd., Suite 100,Markham,Ontario,L6G 0B5,CanadaNonexemptGlobal (ALL)