Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Every day, Global Payments Integrated makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services.  Simply, we create meaningful technology centered experiences that enable our customers to prosper.  If you want to work like an entrepreneur, support and serve entrepreneurs and bring your expertise to a dynamic team, then Global Payments Integrated is for you.  If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can do together.

Summary:

Global Payments is looking for a service oriented Lead Administrator in the Lindon, UT area. The Lead Administrator receives calls made to the Sales phone queue and routes to the appropriate department if not sales related or to a Merchant Sales Representative (MSR) as appropriate. They are also responsible for tracking Leads that come into the Sales phone queue via a Google doc in order to maintain equal distribution of these Leads among MSRs.

Responsibilities:

Receive inbound calls, Qualify Sales Opportunities, and assign to Sales.

Receive incoming calls and route to the appropriate department if not related to a new account set-up or existing merchant hardware sale. If the call is sales related, as described previously, route the call to the appropriate MSR.

Track Lead Distribution

Process and create new Lead records in SalesForce and follow assignment instructions.

Regular attendance and compliance within the schedule assigned

* This list is not all-inclusive as additional duties may be assigned by the supervisor.

Requirements:

Ability to communicate clearly and professionally with customers over the phone.

Ability to learn and Identify Products and Capabilities

Excellent logic, reasoning and decision making skills.

Outstanding customer service and teamwork skills.

Ability to quickly learn and adapt to changing technology and priorities.

Ability to work under pressure, in a team environment.

Strong attention to detail and ability to focus.

0-2 years of customer service experience

​Benefits:
Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/

At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work for any employer in the United States (or (applicable country) on a full-time basis without the need for current or future immigration sponsorship.
 

Global Payments Integrated is an equal opportunity employer. Global Payments Integrated provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.