What you will do:
Developing and maintaining catalog forms, workflows, automations, integrations and configurations pertaining to the requests, order guides and record producer applications in ServiceNow.
Implementing Flow Designer, Client Scripts, business rules, UI Actions, approval workflows and all other configurations for the creation, management and maintenance of catalog forms, order guides and record producers.
Designing and implementing automations within ServiceNow.
Implementing best practices for development while understanding and utilizing update sets to move configurations and development work between instances.
Participating in requirements gathering and workshops.
Ensuring compliance with ITIL best practices.
Provide input and direction to stakeholders and requestors as an expert in service catalog design and delivery.
Experience with testing best practices, creating test scripts, regression testing and user acceptance testing.
What you will need:
Required Skills:Bachelor’s degree required or equivalent work experience
8 to 11 years of ServiceNow development experience
ServiceNow Expertise: A strong understanding of the ServiceNow platform and its capabilities. Including but not limited to, ITSM, Service Requests, Change Requests, Record Producers, Order Guides, Reporting, Workflow and flow designer
Experience with Orchestration, AD/LDAP integrations, EntraID (Azure) integrations, API Integrations, including REST/SOAP. along with strong Proficiency in JavaScript, GlidesScript, REST, XML, and other relevant technologies.
Ability to troubleshoot, analyze, and resolve technical issues, including complex workflows, custom table references and automations.
Preferred Skills :Ability to support different time zones based on the project/business stakeholders being engaged.
ServiceNow architecture and design experience with ServiceNow certifications (e.g., CSA, CIS)
Experience with Microsoft Power Automate preferred.
Travel Percentage: 10%