Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We’re a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow.
Named by Newsweek as One of America’s Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful. They are the driving force behind our superior quality, product ingenuity, and exceptional customer experience. Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today’s leading international suppliers of plumbing and water delivery solutions.
Headquartered in Milwaukee, WI, Zurn Elkay Water Solutions Corporation employs over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico, with sales offices available around the globe. We hope you’ll visit our website and learn more about Zurn Elkay at zurnelkay.com.
If you’re ready to join a company where what you do makes a difference and you have pride in the work you are doing, talk to us about joining the Zurn Elkay Water Solutions Corporation family!
If you are a current employee, please navigate here to apply internally.Job Title: Regional Support Coordinator – Operations Lead
Department: Operations Support
Reports To: Regional Operations Manager
Location: Lumberton, NC
Job Type: Full Time
Position Summary
The Regional Support Coordinator – Operations Lead is responsible for overseeing and coordinating the daily operations of the regional Operations Coordinator Team. This leadership role requires significant experience and sound judgment to drive operational excellence and ensure consistent, high-quality support for sales account management and customer service activities.
The Operations Lead will serve as a primary liaison for assigned regional sales representatives, advocating for customer needs and facilitating ongoing business support. The position requires proactive problem-solving, coordination across departments, and hands-on support for order fulfillment and customer satisfaction.
Key Responsibilities
Lead and supervise daily regional operations, providing direction and oversight to the Operations Coordinator Team.Act as the primary point of contact for assigned sales account executives, supporting customer retention and business development.Monitor and maintain order backlog; coordinate with logistics and internal teams to ensure timely shipments and documentation compliance.Resolve complex issues through collaboration, escalation, and follow-through with technical, professional, or service personnel when necessary.Identify process improvements and contribute to the development of tools, workflows, and standard operating procedures.Serve as a working supervisor, assisting in the training, onboarding, and performance monitoring of team members.Apply advanced knowledge and problem-solving skills to handle a wide range of responsibilities with minimal supervision.Handle special assignments that require initiative, creativity, and innovation to meet operational goals.Ensure high levels of customer satisfaction by consistently delivering professional, responsive, and solution-oriented support.Qualifications
Minimum of 5 years of experience in operations support, customer service, or a related specialization.Demonstrated leadership experience with the ability to guide and mentor junior staff.Strong organizational skills with the ability to manage multiple priorities and deadlines.Excellent communication and interpersonal skills, with a focus on collaboration and cross-functional coordination.Proficiency in business systems and tools related to order management and customer service.High level of initiative, critical thinking, and decision-making capabilities.Preferred Qualifications
Experience in a regional or multi-site support role.Prior experience supporting a sales organization.Total Rewards and BenefitsCompetitive SalaryMedical, Dental, Vision, STD, LTD, AD&D, and Life InsuranceMatching 401(k) ContributionHealth Savings AccountUp to 3 weeks starting Vacation (may increase with tenure)12 Paid HolidaysAnnual Bonus EligibilityEducational ReimbursementMatching Gift ProgramEmployee Stock Purchase Plan – purchase company stock at a discount!**THIRD PARTY AGENCY: Any unsolicited submissions received from recruitment agencies will be considered property of Zurn Elkay, and we will not be liable for any fees or obligations related to those submissions.**
Equal Opportunity Employer – Minority/Female/Disability/Veteran