This is a*Full-Time*position (80 hours per pay period) with a Monday - Friday, 8AM - 5PM schedule located at our Scripps Clinic in Torrey Pines. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits. *Why join Scripps Health?* At Scripps Health, your ambition is empowered and your abilities are appreciated: * Nearly a quarter of our employees have been with Scripps Health for over 10 years. * Scripps is a Great Place to Work Certified company for 2025. * Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications. * Becker’s Healthcare ranked Scripps Health on its 2024 list of 150 top places to work in health care. * We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career. * Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology. Join a caring team supporting Scripps Clinic - Torrey Pines as a Patient Service Representative in the Check In/Check Out department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following: * Assisting with daily department operations including training, technical support, mentoring and performance management of staff. * Performing quality audits and works towards assurance of consistency and standardization of procedures. * Managing departmental resources and keeping abreast of current policies, practices and procedures and provide guidance to staff. * Assisting in urgent situations requiring immediate decision making. * Assisting/preparing staff schedules and managing coverage arrangements to ensure excellent patient care. * Providing department orientation and training. * Providing feedback for consideration on staff annual performance evaluations, as well as input to leadership regarding job performance, improvement and engagement. * Assisting in new employee hiring and timekeeping editing. * Managing workflows and ensuring benchmarks are met and end of day reconciliation is accurate. * Leading performance improvement projects and maintaining department productivity reports. * Acting as the department manager/supervisor in their absence. * Engaging in patient Check-in, Check-out, scheduling, and billing coordination. * Communications with customers including clinical and non-clinical staff, physicians and leadership to assist in managing department operations. * Providing appropriate resolution to patient service recovery. *Required Qualifications:* * One year of Customer/Patient Service experience in a healthcare setting. * Must be able to demonstrate proficiency of computer applications, excellent mathematical skills, and ability to handle monies. * Excellent communication and customer service skills. * Strong organizational and analytical skills; innovative with ability to identify and solve problems as well as able to adapt, prioritize and meet deadlines *Preferred Qualifications:* * Two years of Customer/Patient Service experience in a healthcare setting. * Previous training experience and leadership skills. * Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers. **Job:** **Business Office* **Organization:** **Scripps Clinic* **Title:** *Lead, Patient Service - Check In / Check Out - Torrey Pines* **Location:** *Central San Diego County-LA JOLLA-SCRIPPS CLINIC - TORREY PINES* **Requisition ID:** *252004412*