Become a part of our caring community and help us put health first
 With over 10 million sales interactions annually, Humana understands that while great products are important, it’s the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does.

The Lead, Organizational Effectiveness will play a strategic role in shaping and delivering enterprise learning programs that drive measurable improvements in employee performance and member experience. This role will oversee a Learning Designer and collaborate closely with business partners, subject matter experts, and cross-functional teams to create program roadmaps, campaigns, and engagement strategies. The position will own the full program lifecycle—from design to execution to measurement—ensuring initiatives are aligned with organizational goals and directly enhance the experience of our members.

Key Responsibilities

Program Strategy & Design

Partner with senior leaders, business stakeholders, and SMEs to assess needs and define learning objectives that support organizational goals and member experience outcomes.Develop and maintain multi-year program roadmaps aligned with business priorities and L&D strategy.Lead the design and development of high-impact learning solutions, campaigns, and engagement strategies that improve performance and drive behavior change.

Program Management & Execution

Oversee the end-to-end management of L&D initiatives, from planning and design to launch and sustainment.Direct and mentor a Learning Designer to ensure quality, creativity, and alignment with adult learning best practices.Coordinate cross-functional resources, timelines, and deliverables to ensure on-time, within-budget program delivery.Ensure programs are integrated into broader organizational change initiatives and communication strategies.

Measurement & Continuous Improvement

Establish success metrics and evaluation methods for learning programs to measure impact on business outcomes and member experience.Leverage data and feedback to continuously improve content, delivery methods, and engagement tactics.Stay informed on L&D and organizational effectiveness trends, tools, and innovations to enhance program design and execution.

Skills & Competencies:

Strong project management skills, with the ability to lead complex initiatives from concept to completion.Exceptional stakeholder engagement and influencing skills.Deep understanding of adult learning theory, instructional design, and change management principles.Strong analytical skills with the ability to use data to drive decision-making.Excellent written and verbal communication skills.Strategic thinker with the ability to translate business priorities into actionable L&D programs.

Key Competencies for Success in This Role

Strategic Alignment: Connects learning initiatives directly to business and member experience goals.Innovative Mindset: Brings creativity and new approaches to program design.Collaboration: Builds strong relationships across the organization to gain buy-in and accelerate adoption.Execution Excellence: Delivers high-quality programs on time and with measurable impact.Leadership: Inspires and develops team members while fostering a high-performance culture.
Use your skills to make an impact
 

Required Qualifications

7+ years of experience in L&D, organizational effectiveness, or program management, with at least 3 years in a leadership or senior program role.Proven track record of designing and managing large-scale learning or organizational change programs.Experience leading creative teams and working with instructional designers, content developers, and communications teams.

Preferred Qualifications

Bachelor’s degree in organizational development, Learning & Development, Human Resources, or related field.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$104,000 - $143,000 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 08-14-2025
About us
 Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.