Returning Candidate? Log back in! Lead, Business Systems, eZBenefits Location US- ID 2025-4732 Category Growth Position Type Full-Time Remote Yes Company Navitus About Us Navitus - Putting People First in Pharmacy - Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other._____________________________________________________________________________________________________________________________________________________________________________________________________________. Current associates must use SSO login option at https://employees-navitus.icims.com/ to be considered for internal opportunities. Pay Range USD $82,586.36 - USD $101,332.96 /Yr. Work Schedule Description (e.g. M-F 8am to 5pm) M-F 8am - 5pm Remote Work Notification ATTENTION: Navitus is unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming. Overview

Due to growth, we are adding a Lead, Business Systems - eZBenefits to our Implementation Team!

 

The Lead, Business Systems is the business owner of the CRM Dynamics 365 or eZBenefits, eZSurv or equivalent systems and is responsible for the implementation and advancement of strategies, plans and systems that align with our overall business objectives and enable effective customer relationships. This role will identify and implement business system best practices, serve as a steward of the data, develop processes to ensure data accuracy and analyze customer data to improve customer engagement and retention.

The Lead, Business Systems is a customer-centric role focused on delivering a platform that will enable others to manage existing relationships, drive a sales funnel and enable insights for the entire B2B customer journey. To be successful in this role, the ideal candidate will be adept in their technical aptitude and familiarity with CRM software (or equivalent systems) and automation tools, have an ability to collaborate and foster communication with others, and capable of leading change.

 

Is this you? Find out more below!  

Responsibilities

How do I make an impact on my team? 

Partners with Sales, Implementation, Customer Success, Government Programs and Navitus Key leadership to develop and implement a comprehensive customer relationship strategy for each market segment.Drives continuous improvements through the development, management, and prioritization of the product roadmap for business systems utilizing the lens of the customer journey.Details the functional specifications, documentation and acceptance criteria for new business system functionality and workflows.Leads and facilitates requirements development for business system changes.Participates in technical discussions with internal technology partners and stakeholders.Owns the change management plan for communication and training of business process changes around business systems to ensure effective implementation and installation.Implements methods to track customer health with the Business Develop Systems team, identifying potential risks and opportunities for proactive intervention.Identifies expansion and upsell opportunities within each market segment, collaborates with Growth and IT teams and deploys streamlined processes to gather and track results.Utilizes customer data and analytics to assess the effectiveness of our customer relationship strategy for each market segment, providing regular reports and insights to the senior leadership team to inform initiatives, and oversee the interactions between customers and key team members.Evaluates, implements, and utilizes business systems and processes to ensure efficient use and data accuracy is maintained that enables the organization to understand and optimize the customer journey.Collaborates with stakeholders to evaluate downstream impacts and fluid connection to dependent systems.Travels to onsite meetings as needed.Participates in, adheres to, and supports compliance and diversity, equity, and inclusion program objectives.Other duties as assigned. Qualifications

What our team expects from you?  

A bachelor’s degree in the field of business system administration or equivalent experience required 5+ years of experience in technology administration, CRM certification or other CRM experience required 2+ years of healthcare and/or PBM industry experience preferred Participate in, adhere to, and support compliance program objectives The ability to consistently interact cooperatively and respectfully with other employees 

What can you expect from Navitus? 

Top of the industry benefits for Health, Dental, and Vision insurance 20 days paid time off 4 weeks paid parental leave 9 paid holidays 401K company match of up to 5% - No vesting requirementAdoption Assistance Program Flexible Spending Account Educational Assistance Plan and Professional Membership assistance Referral Bonus Program – up to $750! 

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