What Customer Service Operations contributes to Cardinal Health

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution

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Qualifications

Open to CHIP employees (existing B3/B4/P1) for a minimum of 12 monthsNot under a prescriptive period for any disciplinary action stipulated in the Employee HandbookPerformance Rating: Achieved or higherIntermediate Excel and Outlook skillsBachelors degree or equivalent work experienceBackground in Financial or Accounting is a plusCanada customer relationship management experience, preferredIntermediate analytical, problem solving, critical thinking and proactive investigative skillsStrong communication skills (verbal & written)Ability to follow SOPs and pays attention to detailsBasic SQL knowledge - ability to run and modify queriesAbility to process data entry work in manually or multiple systems and applicationsAbility to work in a collaborative environment, train and coach othersAbility to handle a fast paced transactional environment3+ years experience in related field

What is expected of you and others at this level

Takes the lead in effectively applying and teaching new processes and skills in order to accomplish a wide variety of assignmentsComprehensive knowledge in technical or specialty areaAbility to apply knowledge beyond own areas of expertisePerforms the most complex and technically challenging work within area of specializationPreempts potential problems and provides effective solutions for teamWorks independently to interpret and apply company procedures to complete workProvides guidance to less experienced team membersMay have team leader responsibilities but does not formally supervise

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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