Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

About the role:
Every day, Agilent Service Engineers help our customers in the Spain (Basque country and Navarra) to solve issues that enable scientists to make discoveries that improve the quality of life. Through our work, we deliver insights and provide support that keeps labs running smoothly and more efficiently.

This role entails providing not only technical but also application support to our customers and colleagues. Work on-site at a variety of labs and support the customers with product solutions across chromatographic instruments.

Responsibilities

Provide on-site support for installation, implementation, maintenance, and repair of company and multi-vendor systems, including hardware, software, and networking products.Install and optimize hardware, software, and network configurations at customer sites.Diagnose and resolve product performance issues efficiently.Perform routine maintenance, repairs, and calibrations to ensure equipment reliability.Advise customers on preventive maintenance and optimal configurations to maximize product performance and satisfaction.Proactively address potential equipment or software issues to prevent disruptions in customer operations.Collaborate with internal teams (Support, Sales, Marketing, R&D) to deliver integrated solutions and manage technical escalations.Deliver technical training, seminars, and workshops for field engineers or customers, and meet all credentialing requirements for site access.
 Qualifications

Qualifications and skill requirements:

Bachelor’s or master’s Degree or equivalent. Analytical chemistry preferredPost-graduate certification, and/or license may be required.Typically, at least 2 years of experience with high end systems like GC/MS or LC/MS.

On a personal level, you possess great problem solving / analytical skills, and you are eager to learn about new software technology, instruments, applications, and consumables. You have communication/ interpersonal skills to interact at various levels, and you strive to provide excellent customer support. You enjoy both working within a team and autonomously.

What we offer:
This full-time, permanent position is based in the Basque Country and starts as soon as possible. You’ll work remotely, traveling short distances to customer sites within your area, with a company car provided. Agilent will offer comprehensive training and development, including hands-on experience with the latest applications and workflows at their state-of-the-art demo facility.

Agilent offers core global benefits to all staff - but in addition to these, the business offers, Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, Holiday, and Company activities (these may vary from country to country)An opportunity for you to grow within a world-class company to develop your skills.An independent job among good colleagues, in a growth orientated conglomerate. You will become part of a caring and fast paced environment, built on integrity, information, and trustBe part of a company where we value quality in the solutions we deliver to our customers, with our employees and in relation to the processes we work with.A dedication to work/life balance.

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required: 50% of the Time

Shift: Day

Duration: No End Date

Job Function: Services & Support