Company Description

The Bosch Group is a leading global supplier of technology and services, in the areas of automotive and industrial technology, consumer goods as well as building technology. 

Bosch established its first representative office in Ho Chi Minh City in 1994. Since 2007, Bosch has expanded its footprint in Vietnam where it has branch offices in Hanoi and Da Nang, as well as a Powertrain Solutions plant in the Dong Nai province to manufacture pushbelts for continuously variable transmissions (CVT) in automobiles. In addition, Bosch operates Bosch Global Software Technologies Vietnam (BGSV) as well as an automotive R&D center for mobility solutions in Ho Chi Minh City. As of December 31 2023, Bosch employed approximately 6,300 associates in Vietnam. Bosch has diversified businesses in Vietnam. Today, all four Bosch business sectors, namely Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology have operations in the country. Bosch Vietnam is currently active with many business divisions: Mobility Aftermarket, Drive and Control Technology, Power Tools, Building Technology, Two-Wheeler and Powersports and Sales Original Equipment, AquaEasy, Home Appliances and Supply Chain Consulting.

Additional information is available online at: https://www.bosch.com.vn/, https://www.linkedin.com/company/bosch-vietnam and https://www.facebook.com/OfficialBoschVietnam 

Job Description

1. Logistics Key Account Management

Serve as the primary contact for internal clients in ASEAN (around 20 legal entities) on all logistics cost-related topics, i.e., why logistics cost increase, or fluctuate, why the cost booked to cost center is not the same as actual cost, etc..Understand customer-specific requirements and collaborate with cross-functional teams within LCC team to drive process standardization and optimizationConduct regular meetings and touch points with internal stakeholders to review the performance KPIs and address any complaint or concerns from customers Proactively hear from customers and understand their pain points, and bring back to the team for new service development or service improvementLead projects to drive improvement with customers, i.e., cost saving, transparency improvement, accrual accuracy, etc.Support with the payment of LCC service charge

2. LCC Sea Freight Lead

Demonstrate expertise in end-to-end sea freight billing operations, i.e., billing verification, PO creation, monthly accrual, etc..Lead a team of LCC experts on sea freight billing operations and be their first escalation point on any topics related to sea freight billingsDevelop and deliver comprehensive training programs on sea freight processes, systems, and compliance topicsUpskill team members on rate card usage, contract compliance, incoterms, and accurate freight billing...Give key input during sea freight tender projects based on all the performance or insights collected during sea freight billing related operationsLead the implementation of LCC services for sea freight tender packages

KPIs (both commercial and operational):

Customer satisfaction based on voice of customers (1-5)No. of initiatives either on new services or service improvementsBilling on time rateEnd to end lead time from service to payment doneBilling accuracyAccrual accuracyNo. of complaints from customers (from sea freight billing operations)Productivity of the team

QualificationsBachelor Degree in Supply Chain or Logistics or Finance related subjects2 years+ in international transport, preferably with key account1 year+ in leadership2 years+ in project management Detailed oriented, can go deep in the situation and investigate the root causeProactive, results-oriented mindset with a continuous improvement approachStrong problem-solving and analytical skillsExcellent communication and stakeholder management abilities.Fluent in English, both written and verbalExpertise in logistics cost and contract, rate cardExperience with sea freight processes, audit procedures, and billing systems preferred

Additional InformationCommitted 13th month bonusCollaboratively yearly performance bonusMeal & Parking allowancesPremium insurance for employeeFlexible benefitsDomestic and international training opportunityCareer development program with buddy and mentoring programGood benefits of company activities, team building and year end partyOpportunity to work in global projects of fast developing company and being a part of innovation team contributing initiative ideas to the digital transformation era

Disclaimer: 

Bosch does not charge any fees from candidates for interview participation under any circumstancesBosch does not request candidates to download applications or click on any links that require fees or lack credibilityBosch does not collect personal information without permissionCandidates are advised to verify the authenticity of recruitment information by visiting Bosch's official career website (https://careers.smartrecruiters.com/BoschGroup/vietnam) or contacting Bosch directly through official communication channelsIf you encounter any suspicious activity or have doubts about the legitimacy of recruitment communications, please report them immediately to Bosch Vietnam